Rooms Operations Manager

W Austin, a renowned luxury hotel located at 200 Lavaca St, Austin, Texas, is part of the prestigious Marriott International portfolio. Known for its vibrant and modern approach to hospitality, W Austin embodies a culture that ignites curiosity and expands worlds, offering guests a unique and memorable experience. With a commitment to delivering innovative service and exceptional guest satisfaction, W Austin is a dynamic place where associates thrive and contribute to redefining luxury hotel standards. The hotel fosters an inclusive environment that values diversity, creativity, and continuous improvement, making it a sought-after destination for both travelers and employees.

The position available is a full-time Management role within the Rooms & Guest Services Operations category. The salary range for this role is $59,000 to $73,000 annually, with bonus eligibility. The role involves assisting in managing all operations within the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This position focuses on maximizing guest and employee satisfaction while driving the financial performance of the department. Responsibilities include leading a specific team, ensuring compliance with operational standards and procedures, and contributing to achieving or surpassing property goals. The role requires a hands-on approach, balancing management duties with the ability to perform hourly job functions as needed.

Candidates will play a critical role in creating a motivated, empowered, and teamwork-oriented environment that prioritizes continuous service improvement. They will analyze guest satisfaction data and employee feedback to develop targeted strategies for enhancing service quality. Leadership skills, energy, enthusiasm, and professionalism are essential, as the candidate will guide the team to meet or exceed hospitality standards and guest expectations. Additionally, the position involves managing profitability by reviewing financial statements and operational reports, implementing cost reduction strategies, and supporting quality audits alongside senior leadership.

Human resource responsibilities include interviewing, hiring recommendations, orienting new team members, and maintaining fair and consistent enforcement of property policies. The role emphasizes open communication, employee engagement, recognition of achievements, and fostering a positive workplace culture. W Austin encourages employees to embody the culture and service philosophy known as Whatever/Whenever, which focuses on bringing guests' passions to life through personalized and innovative hospitality.

Joining W Austin means becoming part of a global brand dedicated to excellence, inclusivity, and professional growth. Team members at W Austin have opportunities to develop their careers within Marriott International's diverse portfolio of luxury brands. This position is ideal for individuals who are original, innovative, and eager to contribute to the future of luxury hotel management while delivering exceptional guest experiences.