Rooms Operations Manager

The Miami Beach EDITION is a distinguished luxury hotel located at 2901 Collins Ave, Miami Beach, Florida. As part of the globally recognized Marriott International family, the EDITION brand represents a unique blend of boutique hotel charm, exceptional service, and a modern, sophisticated atmosphere. Conceived through the visionary genius of boutique hotelier Ian Schrager, the brand seamlessly combines the polish and perfectionism expected from world-class hospitality with the individuality and charisma that discerning travelers appreciate. The Miami Beach EDITION caters to a clientele that values originality, quality, design, and impeccable service delivered with personality and flair. With a focus on creating memorable, enchanting guest experiences, the hotel is committed to fostering a work environment that is inspiring, challenging, and inclusive.

This full-time Management position in the Rooms and Guest Services Operations department comes with an annual salary range of $59,000 to $73,000, along with eligibility for bonuses. The role is based at the Miami Beach EDITION and is not remote. The position entails assisting in managing the daily operations of key rooms-area departments such as Front Office, Engineering/Maintenance, and Housekeeping. This includes overseeing staff to ensure outstanding guest and employee satisfaction while also maximizing the financial performance of the department.

In this role, the successful candidate will be responsible for leading a specific team, fostering a motivating and empowering environment that encourages teamwork and continuous improvement. Responsibilities include translating operational goals to the team, developing strategic plans for improving employee and guest satisfaction, and conducting regular staff meetings. The manager will act as a role model, demonstrating self-confidence, energy, and enthusiasm while ensuring the team understands and exceeds guest expectations.

In addition to staff leadership, the position requires managing all operational functions related to the rooms departments, such as executing property-specific recovery plans, monitoring guest satisfaction scores, handling employee concerns professionally, and updating staff on departmental goals and performance. The role also involves conducting one-on-one meetings with staff semiannually, assisting with scheduling based on business needs, and performing various operational duties to meet business objectives. Financial responsibilities include reviewing performance reports, sales data, and financial statements to identify areas for improvement and cost reduction, aiming to maximize the department's profitability.

Human resource management is a significant aspect of this role, with duties including interviewing candidates, assisting in hiring decisions, ensuring thorough orientation for new employees, soliciting employee feedback, and consistently administering disciplinary procedures according to established standards and operating procedures. The manager is expected to uphold an open-door policy, celebrate team successes, and ensure fairness and consistency in personnel administration.

Marriott International prides itself on being an equal opportunity employer committed to diversity and inclusion. The company values the diverse backgrounds, talents, and experiences of its associates and maintains a non-discriminatory workplace. Joining the Miami Beach EDITION means becoming part of a dynamic team dedicated to excellence, innovation, and authentic service that comes from the heart rather than a handbook. This opportunity invites energetic, outgoing professionals who aspire to deliver extraordinary experiences that delight and enchant every guest, fostering a lasting impression of warmth and luxury.

By joining the EDITION brand within Marriott International, employees become part of a prestigious portfolio of hospitality excellence where they can do their best work, find purpose, belong to a supportive global team, and grow into the best versions of themselves.