Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $33.17 - $41.35
Work Schedule
Standard Hours
Benefits
Health Insurance
bonus program
401(k) plan with Company Match
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
The Ritz-Carlton San Francisco is a renowned luxury hotel located in the heart of San Francisco, California. As part of the prestigious Ritz-Carlton brand under Marriott International, the hotel is synonymous with exceptional service, elegant accommodations, and memorable guest experiences. Known for its blend of timeless sophistication and modern amenities, The Ritz-Carlton San Francisco attracts discerning travelers from around the world who seek the highest standards of hospitality. The hotel boasts award-winning service, and a commitment to delivering personalized and thoughtful care to every guest that walks through its doors. With its prime location at 600 Stockton Street, the hotel... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related area
- ability to work full time
- availability to work onsite
- professionalism
- strong interpersonal skills
- ability to respond proactively to guest and employee concerns
- commitment to following hotel standards and procedures
- capability to understand and use financial and performance data
Job Qualifications
- High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services or related area
- knowledge of hospitality operations
- strong communication and leadership skills
- customer service excellence
- ability to manage and motivate staff
- familiarity with financial and quality audit processes
Job Duties
- Supports the successful execution of all operations in hotel departments including Front Office, Engineering/Maintenance and Housekeeping
- manages staff effectively
- ensures adherence to hotel standards and procedures
- translates goals related to guest tracking and productivity to the team
- understands and communicates employee and guest satisfaction results
- assists team in meeting guest expectations and capabilities
- follows property specific second effort and recovery plan
- publishes guest satisfaction results timely
- takes proactive approaches to employee concerns
- extends professionalism and courtesy to employees
- communicates updates on goals and results
- assists and teaches scheduling against guest and room occupancy goals
- performs hourly job functions as needed
- provides excellent customer service by being readily available and approachable
- takes proactive approaches to guest concerns
- extends professionalism and courtesy to guests
- responds timely to customer service requests
- ensures all team members meet or exceed hospitality requirements
- assists in performing annual quality audits
- ensures viable key control program is in place
- understands financial statements, sales and activity reports, and other performance data
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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