Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
bonus program
comprehensive health care
401(k) plan with Company Match
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
Washington Marriott Georgetown is a distinguished hotel located in the heart of Washington, D.C., at 1221 22nd Street NW. This full-service hotel offers guests a blend of classic elegance and modern amenities, catering to both business and leisure travelers. Situated in a prime location, the hotel provides easy access to iconic landmarks, business districts, and entertainment options, making it a preferred choice for visitors to the nation’s capital. As part of Marriott International, Washington Marriott Georgetown upholds the company’s commitment to excellent hospitality, superior service, and creating memorable guest experiences. Marriott International is a globally recognized leader in the hospitality... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related area
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- Two years relevant professional experience
- Strong leadership skills
- Excellent communication skills
- Ability to work full time
- Ability to manage multiple departments and teams
- Familiarity with hospitality operations and standards.
Job Qualifications
- High school diploma or GED with four years of experience in guest services, front desk, housekeeping, or related area
- OR two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with two years of relevant experience
- Proven leadership and team management skills
- Strong customer service orientation
- Ability to handle multiple responsibilities in a fast-paced environment
- Excellent communication and interpersonal skills
- Knowledge of hospitality industry standards and compliance
- Ability to analyze financial and operational data.
Job Duties
- Assist in managing execution of all rooms area operations including Front Office, Engineering/Maintenance, Housekeeping
- Verify team goals related to guest tracking and productivity
- Create and nurture an environment emphasizing motivation, empowerment, teamwork, continuous improvement, and passion for service
- Understand and develop plans based on employee and guest satisfaction results
- Lead by example with self-confidence, energy, and enthusiasm
- Assist employees in understanding and exceeding guest expectations
- Follow property specific second effort and recovery plan
- Publish guest satisfaction results timely
- Take proactive approaches to employee and guest concerns
- Communicate and update goals and results with employees
- Meet semiannually with staff one-to-one
- Assist in scheduling against guest and room occupancy goals
- Perform hourly job functions as needed
- Conduct interviews and assist in hiring decisions
- Ensure thorough and timely orientation for new team members
- Exercise open door policy and review employee satisfaction for problem resolution
- Administer property policies fairly and consistently
- Celebrate and recognize team members' contributions
- Assist in performing required annual quality audit
- Review financial statements and performance data to maximize department financial performance.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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