Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $78,000.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee stock purchase plan
Life insurance
Travel Discounts
Job Description
The Westin Michigan Avenue Chicago is a part of Marriott International, a globally recognized hospitality leader known for delivering exceptional guest experiences and fostering a vibrant work culture. Located in the heart of Chicago at 909 North Michigan Avenue, The Westin offers a blend of comfort, wellness, and innovation to its guests, embodying the brand's commitment to helping travelers achieve their best selves while on the road. This upscale hotel is an integral part of the Marriott portfolio, renowned for its emphasis on wellness, quality service, and community engagement within a bustling urban setting.
At The Westin Michigan Avenue... Show More
At The Westin Michigan Avenue... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related professional area
- Or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related professional area
- Ability to work full-time overnight shift
- Strong leadership capabilities
- Proactive approach to guest and employee satisfaction
- Excellent communication skills
- Ability to manage multiple departments and functions concurrently
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- Or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in relevant field
- Proven leadership and team management skills
- Strong understanding of guest satisfaction and employee engagement principles
- Ability to analyze financial and operational data to drive improvements
- Excellent communication and interpersonal skills
- Commitment to hospitality service culture and continuous improvement
Job Duties
- Assists in managing execution of all operations in the rooms area departments such as Front Office, Engineering/Maintenance, Housekeeping
- Leads specific team by verifying goals related to guest tracking and productivity
- Nurtures a property environment emphasizing motivation, empowerment, teamwork, continuous improvement, and a passion for service
- Monitors and publishes guest satisfaction results, reviews and responds to employee and guest concerns proactively
- Assists in managing financial performance including reviewing financial statements and cost reduction initiatives
- Conducts human resource activities including interviewing, hiring decisions, training, and employee feedback
- Performs hourly job functions and other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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