Rooms Manager, The Westin Buffalo

Delaware North Parks and Resorts is a globally recognized hospitality and food service company with over a century of legacy, known for operating iconic venues and delivering exceptional guest experiences. One of their premier establishments is The Westin Buffalo, located in Buffalo, New York, within Delaware North's global headquarters building. The Westin Buffalo is a luxury lifestyle hotel boasting well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake's Café. This AAA Four Diamond hotel has been a top-rated destination since 2019 and offers its team members Marriott travel discounts worldwide. Delaware North prides itself on creating great times in great places, supporting diverse career paths in hospitality, whether in restaurants, hotels, sports, gaming, or retail, with a strong commitment to fostering growth and success for its team members.

The role of Rooms Manager at The Westin Buffalo is a dynamic leadership position that involves co-leading and supporting both the Front Desk and Housekeeping teams to ensure an outstanding guest experience from arrival through departure. This role requires managing daily operations in a fast-paced hotel environment, overseeing the cleanliness, inspection, and readiness of all guest rooms, as well as guiding front desk operations. Key responsibilities include hiring, training, scheduling, and performance management of staff, maintaining supply inventories, monitoring expenses and payroll, conducting housekeeping inspections, and ensuring all reports and projects are completed on time. The Rooms Manager must possess strong organizational skills, a personable demeanor, and the capability to multitask efficiently.

This position offers a competitive salary range from $62,354 to $78,300 annually, plus an annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan. Delaware North also provides a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, paid parental leave, tuition reimbursement, and generous discounts at various hotels and resorts. The role requires flexibility to work varied shifts including nights, weekends, holidays, and the ability to drive company vehicles when necessary.

Candidates with a bachelor's degree in hospitality or a related field are strongly preferred, alongside at least three years of hotel operations experience covering both front desk and housekeeping duties. Proficiency with computer applications such as Word, Outlook, and Excel is essential. Physical demands of the role include frequent standing, walking, bending, and occasionally lifting up to 50 pounds. Holding a valid driver's license is mandatory.

Joining Delaware North at The Westin Buffalo means becoming part of a team that values inclusivity, respect, and equal opportunity for all employees. The company embraces diversity and offers career advancement within a supportive and innovative work environment. This role represents an excellent opportunity to advance in hospitality management and contribute to the prestigious reputation of a leading luxury hotel.