Rooms Manager

The Rooms Manager position is a vital seasonal leadership role within the hospitality services of Trailhead Lodge and The Outpost, encompassing comprehensive management of the rooms division across both properties. Trailhead Lodge is a year-round, full-service resort that emphasizes guest satisfaction and operational excellence, while The Outpost functions as a seasonal establishment, opening during peak times to accommodate increased guest volume. Together, these properties offer a seamless guest experience under unified management, particularly during the busy seasonal period when accommodations are at maximum occupancy and demand is at its highest.

Trailhead Lodge is known for its welcoming atmosphere, exceptional guest service, and a deep commitment to maintaining high standards in both front office operations and housekeeping. The Outpost complements this by providing additional capacity and amenities during peak seasons, making the role of the Rooms Manager crucial in synchronizing efforts across these two dynamic environments. This seasonal role is salaried-exempt and appointed for a defined period, corresponding with the high-demand season when both properties are operating concurrently at full capacity.

The Rooms Manager acts as the central leadership figure for the rooms division, responsible for directing and managing the front desk, guest services, and housekeeping teams across both facilities. The incumbent plays a hands-on role in interviewing, hiring, onboarding, training, and supervising the seasonal staff. This includes managing scheduling, labor costs, and payroll within the assigned budget to align operational demands with financial objectives. Operating as the primary on-site manager, the Rooms Manager ensures both the front office and housekeeping teams deliver exceptional services consistently.

Key responsibilities include setting and enforcing service and cleanliness standards to uphold the brand's reputation. The role demands active involvement in the guest experience from arrival through departure, overseeing guest service recovery and resolving escalated issues promptly and effectively. This ensures high guest satisfaction and protects review ratings. The Rooms Manager also coordinates reservation accuracy, manages room assignments, and maintains collaboration with food and beverage teams and event sales, ensuring all operational aspects are aligned for optimal guest service.

On the housekeeping side, the Rooms Manager leads daily operations, including room attendant assignments, quality inspections, inventory management, and coordination of maintenance. This ensures rooms meet high standards of cleanliness and presentation, contributing to overall guest satisfaction. The role also involves system management duties such as overseeing property-management software (StayNTouch/SNT) to ensure accuracy in folios, rates, and guest data.

Administration duties include producing operational reports related to occupancy, average daily rate, labor, and expenses, flagging budget variances, and implementing corrective measures. The Rooms Manager enforces safety, security, key-control, and lost-and-found procedures, ensuring compliance across teams and maintaining a secure environment for guests and staff alike.

This role is characterized by genuine management responsibility, not simply a relief or coverage position. It requires a dedicated individual capable of leading multiple teams, making impactful hiring and disciplinary decisions, managing budgets, and continuously enhancing the guest experience. The position concludes at the end of the designated season with potential for renewal dependent on operational needs and performance.