Rooms Division Manager

Proper Hospitality is a distinguished hospitality company known for its dedication to thoughtful design, intentional service, and operational excellence. Focused on creating unique and memorable experiences for guests, Proper Hospitality stands out in the luxury and lifestyle hotel industry by cultivating an environment where creativity, excellence, and humanity thrive together. This establishment values its team deeply, considering its people the greatest strength, and fosters a workplace culture that encourages warmth, authenticity, and a commitment to hospitality as an opportunity to care for others and improve lives. Proper Hospitality is not only committed to operational success but also to building one of the Best Places to Work in the industry, emphasizing community, continuous growth, and meaningful development for all employees. As an equal opportunity employer, Proper Hospitality welcomes diverse candidates, including those with arrest and conviction records, ensuring compliance with local fair hiring practices and creating an inclusive and supportive workplace.

The Rooms Division Manager role at Proper Hospitality is a pivotal leadership position responsible for overseeing the daily operations of Front Office and Housekeeping departments. This role partners closely with the General Manager and other department leaders to promote operational discipline, service consistency, and accountability across these two critical hospitality functions. The Rooms Division Manager is expected to be highly visible within the property, decisive in their actions, and focused on finding practical solutions with a clear dedication to guest satisfaction, team performance, and effective cost control. Key responsibilities include managing guest arrival and departure experiences, ensuring rooms are prepared to the highest standards of cleanliness and readiness, and maintaining excellent communication between departments to prioritize guest needs and special requests.

In addition to hands-on leadership and operational oversight, this role serves as Manager on Duty when necessary, providing a strong leadership presence throughout the property. The Rooms Division Manager plays an essential role in driving service recovery by promptly addressing guest feedback and maintaining accountability for service standards within guest-facing areas. They also support labor management activities such as scheduling and timecard accuracy, implement process improvements that enhance efficiency and consistency, and develop their teams by training and coaching supervisors and frontline staff. Partnership with Sales and other departments is also key to ensuring the seamless execution of group arrivals and special requests, all while adhering to brand standards, safety protocols, and regulatory requirements. This leadership position demands a flexible schedule, including availability on weekends and holidays, and a strong operational mindset equipped to manage multiple teams effectively in a fast-paced hospitality environment.