Rooms Division Manager

Bend, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $49,600.00 - $74,900.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) plan with Company Match

bonus eligibility

Paid Time Off

Golf privileges

Discounts at Tetherow restaurants and Golf Shop

Job Description

The Rooms Division Manager role at Tetherow Resort is a pivotal leadership position within the hospitality management team, offering an exciting opportunity to contribute directly to the smooth operation and guest satisfaction across the resort's lodging and vacation rental divisions. This role involves overseeing the guest services, reservation, and housekeeping teams, ensuring that every guest interaction from check-in to check-out is flawless and exceeds expectations. The manager is responsible not only for daily operational management but also for strategic initiatives such as budget development, procurement, vendor relations, and the management of vacation rental programs, including onboarding, maintenance, marketing, and insurance processes.

Ideal candidates are experienced professionals with a background in hotel or resort operations management, preferably with exposure to the golf and resort industry and vacation rental services. The position requires a strong ability to lead and inspire teams, maintain impeccable organizational skills, and communicate effectively at all organizational levels. Candidates should be strategic thinkers with sound business acumen and a passion for guest service excellence.

A crucial part of the role involves collaboration with other resort departments to maintain and enhance Tetherow's standing and work towards achieving prestigious recognitions such as the AAA Four Diamond status. The manager will also play a key role in recruiting, training, and developing the Rooms division staff, fostering a positive work environment that aligns with brand standards, and ensuring fair and equitable treatment for employees, guests, and property owners.

This role demands flexibility with work hours, the ability to handle a varied schedule including weekends and holidays, and a commitment to maintaining the professional image and hospitality excellence for which Tetherow is known. In addition to competitive compensation, the resort offers comprehensive benefits including medical, dental, and vision insurance, 401(k) matching, bonus eligibility, paid time off, golf privileges, and exclusive employee discounts. For professionals passionate about hospitality and leadership, this is an outstanding opportunity to grow their career in a supportive and vibrant setting at one of Central Oregon's premier resorts.

Job Requirements

Minimum five years of experience in hotel/resort operations management
prior management experience in the golf/resort industry and with vacation home rentals strongly preferred
bachelor’s degree or equivalent experience
budget development and management experience
knowledge of finance, accounting, cost control, purchasing, inventory, and recordkeeping
ability to lead and motivate teams
excellent communication and interpersonal skills
strategic and analytical thinking
proven leadership and collaboration skills
financial decision-making ability
professional appearance and demeanor
passion for guest service
computer proficiency
ability to work varied schedules including weekends and holidays
valid driver’s license
fluent English, Spanish proficiency a plus

Job Qualifications

Minimum five years of experience in hotel/resort operations management
prior management experience in the golf/resort industry and with vacation home rentals strongly preferred
bachelor's degree ideally in lodging, hospitality management or similar, or equivalent applicable experience
budget development and management experience
knowledge of basic finance, accounting, cost control procedures, purchasing, inventory, and recordkeeping requirements
proven ability to successfully lead, inspire, develop and motivate hospitality teams
flexibility with stellar organizational skills, detail orientation and follow-through
exemplary communication and listening skills
excellent interpersonal abilities and conflict resolution skills
ability to communicate effectively with all position levels
strategic and analytical mindset with solid business acumen
demonstrated leadership and collaboration in complex work environments
ability to make financially responsible, accountable and justifiable business decisions
professional appearance and pleasant demeanor
passion for creating an exceptional experience for all guests
computer proficiency in MS Office products and PMS software
experience contributing to workplace culture emphasizing brand standards
ability to work varied schedules including early mornings, evenings, weekends, holidays and extended hours
valid driver’s license and ability to meet Company driving standards
ability to read, write and speak fluent English
Spanish language proficiency a plus

Job Duties

Ensure excellence in seamless guest service from check-in to check-out for both lodges and vacation rentals
manage guest requests, inquiries, and complaints with tact and professionalism
provide regular guidance and direction to team members in the Rooms division (Guest Services, Reservations and Housekeeping), leading the team to meet expectations for productivity, service, quality, cleanliness and goal accomplishment
manage all aspects of the vacation rental management program, including contract management and onboarding, vendor relationships, home installations and repairs, marketing, maintenance, recordkeeping, inventory, inspections, warranty and damage insurance claims, expense tracking and invoice approval and payment
develop positive relationships and maintain proactive and effective communication with all vacation rental owners
collaborate with internal teams to achieve efficiency in vacation rental operations and successful results for owners, guests, and Tetherow Management
be proficient in the PMS and other systems used on or by the property
use computer systems if needed to assist with the input of reservations, ensure adequate room space and assist the Front Desk in meeting customer needs
identify opportunities to increase profit and create value by challenging existing processes, encouraging innovation, driving necessary changes, and maximizing sales revenues through up-selling
partner with all resort departments to assure excellence in all aspects of the Tetherow experience and to advance the goals and objectives of the resort
spearhead efforts to achieve AAA Four Diamond status
project a professional image with vacation rental owners, members, guests, vendors and other employees
respond to complaints and concerns in an open and friendly manner, taking all appropriate actions to resolve issues
oversee procurement efforts to ensure efficiency and best practices related to the lodging supply chain
build a procurement model that can be translated to the entire resort
monitor the appearance, standards, and performance of team members, with an emphasis on training, teamwork, hospitality and guest service, ensuring policies and procedures are applied in an equal and fair manner for all employees, vacation rental owners, members, and guests
participate in the recruitment and onboarding of new employees
manage, develop and implement a comprehensive training program for Rooms division teams and guide the career progression, learning, development and retention of direct report team members
seek opportunities to support community involvement efforts, including participating in occasional efforts to strengthen relationships with the local community and community partners