Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Benefits
tiered medical plans - cigna or kaiser
disability
tiered ppo dental plans
voluntary supplemental medical plans
Vision
Paid holidays
Employee assistance program
pto and sick pay
Flexible Spending Account (FSA)
401K matching program
Life & AD&D insurance
Pre-Tax Commuter and Parking Benefits
Job Description
Hotel Zoe is a boutique hotel nestled in the heart of San Francisco's iconic Fisherman's Wharf. Known for its unbeatable location, the hotel combines award-winning service with a unique whimsical spirit that differentiates it from other hospitality establishments. As a proud member of the EOS Hospitality Group, Hotel Zoe embraces a culture grounded in shared accountability, humility, kindness, creative problem-solving, collaboration, community, and the philosophy of doing well and doing good. This philosophy permeates every aspect of the hotel experience, from guest relations to employee engagement. Hotel Zoe offers a competitive salary and robust benefits to its employees, reinforcing its... Show More
Job Requirements
- bachelor’s degree in hospitality management or related field preferred
- minimum of 5 years of progressive leadership experience in the rooms division with at least 2 years in a supervisory role within the rooms division
- luxury or boutique hotel setting preferred
- proven track record of driving guest satisfaction and operational success
- exceptional leadership, communication, and organizational skills
- proficiency in hotel management systems, microsoft office suite and opera cloud
- passion for delivering personalized service in a sophisticated environment
Job Qualifications
- bachelor’s degree in hospitality management or related field preferred
- minimum of 5 years of progressive leadership experience in the rooms division with at least 2 years in a supervisory role within the rooms division
- luxury or boutique hotel setting preferred
- proven track record of driving guest satisfaction and operational success
- exceptional leadership, communication, and organizational skills
- proficiency in hotel management systems, microsoft office suite and opera cloud
- passion for delivering personalized service in a sophisticated environment
Job Duties
- ensure every guest enjoys a seamless and luxurious stay by implementing and maintaining superior service standards
- monitor guest feedback channels and respond proactively to address concerns or enhance experiences
- collaborate with other departments to create personalized experiences that align with the hotel’s sophisticated hideaway concept
- oversee all aspects of front office, housekeeping, and guest services operations
- develop and implement strategic initiatives to optimize operational efficiency, occupancy, and revenue
- manage budgets, control costs, and ensure financial goals for the rooms division are achieved
- conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance meet hotel standards
- recruit, train, and mentor a dedicated team committed to delivering world-class service
- foster a culture of collaboration, empowerment, and continuous improvement within the rooms division
- conduct regular performance reviews and provide constructive feedback to ensure team growth and satisfaction
- uphold and enhance hotel zoe’s brand as a sophisticated retreat in fisherman’s wharf
- serve as an ambassador for the hotel, building strong relationships with guests, staff, and the local community
- ensure all rooms division operations comply with hotel policies, local regulations, and safety standards
- maintain a pristine and welcoming environment in all guest areas
Job Location
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