Rooms Controller

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Salary

Rate:

Range $37,975.36 - $42,299.14

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

The Rooms Controller position is a key role within a luxury hotel environment, responsible for coordinating and optimizing the management of guest room inventory to ensure seamless operations and an exceptional guest experience. This role acts as a crucial link between various departments including Front Office, Housekeeping, and Reservations, facilitating efficient communication and coordination regarding room status, availability, and guest preferences. The establishment seeking to hire a Rooms Controller values high standards of hospitality, attention to detail, and the ability to manage complex inventory systems to deliver superior service. While the exact hotel name isn't specified, the description suggests a... Show More

Job Requirements

Must be able to stand, walk, sit for prolonged periods of time
Must be able to bend, stoop, crouch
Must use hands to reach, grasp, handle, pull and push
Must have good near and far vision
Must be able to hear, talk, smell

Job Qualifications

Ability to speak, read, write and understand English
Professional demeanor appropriate for a luxury environment
Two (2) years’ experience in a Hotel or Resort Front Desk position
Familiarity with MS Word, Excel, Outlook and Property Manager software
Ability to work flexible schedule including weekends
Marriott property management and reservations system experience preferred
Leadership skills including decision-making, organization, planning and initiative
Excellent written and verbal communication skills
Knowledge of technical equipment and systems related to Front Office, Housekeeping, and Reservations
Detail-oriented and analytical
Able to work independently and in group settings
Degree in Hospitality related major preferred but not required

Job Duties

Organize and coordinate check-in/pre-registration procedures for arriving groups
Daily review of all VIP, Distinguished Visitor, Marriott Gold/Platinum Elite Members, repeat guests, long stay guests, special occasion and special needs guests to ensure proper blocking
Blocking of all rooms and suites and accounting for all special requests on reservations
Monitor, block and balance specialty product inventory to proactively maximize revenue and ensure proper allocations based on requests
Conduct daily evaluation required of hotel inventory for 3 months in advance, ensuring oversold categories are balanced and inventory reflects actual availability
Work with Reservations to ensure ongoing selling strategies do not oversell key Suite categories and bedding types
Ensure rates match market codes and document exceptions
Cross check previous guest history and preferences to ensure we deliver on guest expectations
Monitor and ensure the execution of hotel Promotions and Packages and related pre-arrival duties, including cross checks of billing, traces and alerts
Assign room according to guest request and preferences whenever possible
Pre-register designated guests and prepare key packets
Organize and plan site rooms and suites with Sales and Housekeeping departments
Liaise between Catering, Group Sales and Reservations to obtain arrival/departure times, gather Marriott Elite Member information and assign VIP preferences accordingly
Daily monitor room and suite moves and queue processes to improve arrival experience
Daily review of next day arrivals ensuring requests, room blocking, and amenities for special occasions are confirmed
Ensure that there are no holes in the room blocking and inventory 7 days in advance
Support and assist Front Desk colleagues to resolve room re-allocation situations and Reservations colleagues with overflow phone calls
Confirm reservations and cancellations
Review out-of-order rooms daily
Verify and adjust billing for guests
Perform other duties as required

Job Location

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