Rooms Controller

Marriott International is a globally renowned hospitality company recognized for its dedication to exceptional guest experiences and innovative service standards. Within the hospitality sector, Marriott operates a portfolio of brands that emphasize luxury, comfort, and personalized service. One such brand under Marriott International is W Hotels, known for its dynamic and forward-thinking approach to redefining luxury hospitality by blending style, comfort, and unique guest engagement. Located in Hollywood, California, W Hotels captures the vibrant spirit of the city, welcoming guests with a promise of unmatched service and innovative experiences. The environment is vibrant and culturally diverse, fostering inclusivity and professional growth for employees.

This role is a full-time, non-management position based at the W Hotels in Hollywood, offering a competitive pay rate of $33.69 per hour. The position falls under the Rooms and Guest Services Operations category and is essential in ensuring smooth guest check-in and room assignment operations. The role demands meticulous attention to detail, exceptional communication skills, and a proactive approach to guest services. The core responsibilities include pre-registering guests, preparing room keys, coordinating group arrivals, confirming reservations, and managing daily room status updates. The individual will also oversee billing adjustments, document filing, and maintain close communication with other departments to ensure guest satisfaction.

Being a frontline representative of W Hotels, the role requires embracing the brand's philosophy of "Whatever/Whenever" service, which stands for delivering guest requests with enthusiasm and precision at any time. The role also involves problem-solving for guest requests and complaints, maintaining confidentiality, and upholding company policies. Working in an environment where multitasking is critical, the candidate must be comfortable using computer systems, point of sale (POS) terminals, and handling guest payments. Physical activity such as standing, walking, and lifting items up to 10 pounds is also part of the daily duties.

Marriott International places great emphasis on diversity, inclusion, and equal opportunity employment. The company actively promotes an environment where all associates feel welcomed and valued regardless of background, with commitments to non-discrimination and accessibility. This opportunity offers candidates a chance to join a globally recognized hospitality brand, work in a dynamic team atmosphere, and develop their skills in guest service operations. Joining W Hotels means being part of a culture that encourages originality, innovation, and a dedication to delivering memorable experiences to every guest, making it a perfect place for individuals aiming to excel in hospitality and grow within a prestigious global brand.