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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $29.40
Work Schedule
Standard Hours
Benefits
401(k) Plan
stock purchase plan
Discounts at Marriott properties
Commuter Benefits
employee assistance plan
Childcare discounts
Medical Coverage
dental coverage
vision coverage
health care flexible spending account
Dependent Care Flexible Spending Account
Life insurance
Disability insurance
accident insurance
adoption expense reimbursements
Paid parental leave
educational assistance
Paid sick leave
Paid holidays
Job Description
The Westin Bellevue is a renowned hotel located at 600 Bellevue Way NE in Bellevue, Washington. As part of Marriott International, a global leader in the hospitality industry, The Westin Bellevue is committed to providing exceptional guest experiences marked by luxury, comfort, and wellness. Marriott International is well known for its dedication to diversity, inclusivity, and providing enriching opportunities for employees to grow professionally while fostering a supportive work environment. This hotel strives to reflect these values in every facet of its operations, ensuring guests receive personalized and attentive service in a clean, professional, and welcoming atmosphere.
The... Show More
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Job Requirements
- Open availability preferred
- Ability to stand, sit, or walk for extended periods
- Ability to handle objects weighing up to 10 pounds without assistance
- Willingness to follow company policies and procedures
- Maintain confidentiality of proprietary information
- Strong interpersonal skills
- Ability to speak and write clearly and professionally
- Ability to use computers and POS systems
- Work full time
- Non-management position
Job Qualifications
- High school diploma or G.E.D. equivalent
- Less than 1-year related work experience
- No supervisory experience
- Strong communication skills
- Ability to work as part of a team
- Professional appearance
- Basic computer literacy
- Customer service orientation
Job Duties
- Assign room according to guest request and preferences whenever possible
- Pre-register designated guests and prepare key packets
- Organize and coordinate check-in/pre-registration procedures for arriving groups
- Review/Track/Accommodate requests for room/check-out changes when possible
- communicate status to appropriate staff
- Confirm reservations and cancellations
- Review out-of-order rooms daily
- Ensure rates match market codes and document exceptions
- Verify and adjust billing for guests
- File guest paperwork or documentation
- Set up/process all guest check-ins/check-outs
- Activate room keys
- Secure valid payment
- Identify any over-commitments
- Perform duplicate reservation checks
- block rooms
- Run daily reports
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
- Receive, record, and relay messages accurately, completely, and legibly
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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