Rooms Controller

The Westin Bellevue is a renowned hotel located at 600 Bellevue Way NE in Bellevue, Washington. As part of Marriott International, a global leader in the hospitality industry, The Westin Bellevue is committed to providing exceptional guest experiences marked by luxury, comfort, and wellness. Marriott International is well known for its dedication to diversity, inclusivity, and providing enriching opportunities for employees to grow professionally while fostering a supportive work environment. This hotel strives to reflect these values in every facet of its operations, ensuring guests receive personalized and attentive service in a clean, professional, and welcoming atmosphere.

The Westin brand is especially focused on wellness, encouraging its associates and guests alike to maintain and elevate their well-being through unique programs and an environment that promotes balance and health. Working at The Westin Bellevue means joining a team that values passion, optimism, and adventure, inspiring every associate to bring their best self to work while supporting guest needs with professionalism and care. As a full-time, non-management position offering an hourly pay of $29.40, this role provides not only a competitive wage but also the opportunity to be part of a renowned hospitality brand with a strong culture of respect and personal development.

The position in question involves working primarily within the Rooms and Guest Services Operations category. The role focuses on facilitating an excellent guest check-in and check-out experience. Responsibilities include assigning rooms according to guest preferences whenever possible, pre-registering guests, preparing key packets, and organizing group check-ins and pre-registrations. The candidate will ensure guest requests or changes are tracked and accommodated when feasible, collaborate with other staff members to communicate status updates, and confirm reservations and cancellations while reviewing out-of-order rooms daily. Ensuring accurate guest billing, securing valid payment, and verifying market codes and exceptions also form critical aspects of the role.

This position emphasizes guest interaction quality, requiring the associate to welcome guests warmly, anticipate service needs, assist individuals with disabilities, and ensure guest satisfaction by following up on any requests or problems. The role also involves handling administrative tasks such as managing guest paperwork, running daily reports, and maintaining confidentiality regarding proprietary information. Associates must present themselves in a clean, professional appearance consistent with company standards and use clear, professional communication both orally and in writing. Physical demands require the ability to stand, sit, or walk for extended periods and handle objects weighing up to 10 pounds. The role is integral to maintaining a seamless operational flow at The Westin Bellevue and upholding the high standards associated with the Marriott brand.