Rooms Controller

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $29.98

Work Schedule

Standard Hours

Benefits

401(k) Plan

stock purchase plan

Travel Discounts

Employee assistance program

Childcare discounts

Job Description

Seattle Marriott Waterfront is a distinguished hotel situated at 2100 Alaskan Way in Seattle, Washington. Known for its exceptional hospitality and prime waterfront location, this hotel welcomes guests from all over the world, offering unmatched comfort and service. The hotel is part of Marriott International, a globally recognized leader in the hospitality industry, which is committed to fostering a diverse and inclusive workplace and providing equal opportunities to all associates. The Seattle Marriott Waterfront embodies Marriott's dedication to excellence, innovation, and guest satisfaction. It offers a dynamic work environment where employees can develop skills, grow their careers, and contribute to... Show More

Job Requirements

No high school diploma or equivalent required
Less than 1 year of related work experience
No supervisory experience required
Willingness to stand, sit or walk for extended periods
Ability to lift or move objects weighing up to 10 pounds
Must comply with company policies and procedures
Ability to communicate clearly and use proper phone etiquette
Ability to work part time
Ability to handle multiple tasks simultaneously

Job Qualifications

High school diploma or equivalent preferred
Less than 1 year of related work experience
No supervisory experience required
Excellent customer service skills
Strong communication and interpersonal skills
Ability to handle guest requests and resolve issues professionally
Proficiency with computer and point-of-sale systems
Ability to work in a fast-paced environment
Ability to maintain confidentiality
Ability to work effectively in a team
Flexibility to work part-time hours
Professional appearance and demeanor

Job Duties

Assign rooms according to guest requests and preferences whenever possible
Pre-register select guests and prepare key packages
Organize and coordinate arrival and pre-registration procedures for groups
Review, follow up and handle room change or departure date requests and communicate status to relevant staff
Confirm reservations and cancellations
Check rooms out of order daily
Ensure rates are market compliant and document all exceptions
Verify and adjust guest folios
File guest paperwork and documentation
Organize and process all guest check-in and check-out records
Activate room keys
Obtain valid payment
Identify overbooked rooms
Check for duplicate reservations and block rooms accordingly
Prepare daily reports
Follow up with guests to ensure their requests or concerns are fully resolved
Accurately receive, record, and transmit messages
Comply with all company policies and procedures
Maintain a clean and professional appearance
Protect company property and confidential information
Greet and acknowledge all guests according to company standards
Anticipate and respond to guest service needs
Assist guests with disabilities
Communicate clearly and professionally
Prepare and review accurate written documents
Handle phone calls using proper protocol
Coordinate work with other departments
Serve as a departmental role model or mentor
Foster positive working relationships
Support team to achieve common goals
Adhere to safety and quality standards
Stand, sit, or walk for prolonged periods
Use computers and/or point-of-sale systems to retrieve and enter information
Move objects up to 10 pounds without assistance
Perform other reasonable duties as assigned by supervisors

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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