Rooms Controller

Gaylord Rockies Resort & Convention Center, part of the Marriott International portfolio, is a premier hotel and convention destination located in Aurora, Colorado. This expansive resort offers a unique blend of luxurious accommodations, world-class amenities, and extensive meeting and event spaces. Known for its stunning architecture and exceptional guest services, Gaylord Rockies provides unforgettable experiences for both leisure and business travelers. As a leader in the hospitality industry, Marriott International is committed to fostering an inclusive and welcoming environment, valuing diversity and promoting equal employment opportunities across all its brands, including Gaylord Hotels.

The role available at Gaylord Rockies Resort is a full-time, non-management position within the Rooms and Guest Services Operations category. This position offers a competitive pay rate of $22.85 per hour, and is not remote, requiring the successful candidate to be physically present at the Aurora location. As a vital member of the guest services team, the individual will be responsible for ensuring guests receive impeccable service from the moment they arrive until their departure. This includes coordinating room assignments based on guest requests and preferences whenever possible, preparing packages of room keys for pre-registered guests, and managing group check-in procedures.

Beyond these tasks, the role involves maintaining accurate documentation and handling complex situations such as room changes, departure date modifications, reservation confirmations, and cancellations. The associate will also be tasked with monitoring rooms that are out of service, ensuring consistent application of market-based rates, adjusting guest billing as necessary, and accurately processing guest payments. Communication is key in this role, as the staff member will relay messages clearly and coordinate with various departments to resolve guest issues and satisfy their needs fully.

The position further requires a proactive approach to guest interaction — welcoming guests warmly, anticipating their service needs, and assisting guests with disabilities. Teamwork and cooperation within the department and across the resort are essential, as is adherence to company policies regarding appearance, confidentiality, and property protection. Physical duties include standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance.

Joining Gaylord Rockies Resort means becoming part of an innovative hospitality leader that offers more than traditional hotel work. The company prides itself on providing STARs—employees who are creative, entrepreneurial, and dedicated—to deliver thoughtful, heart-centered service. Employees have access to numerous benefits designed to support their professional growth and personal well-being. This opportunity also grants exposure to a global team under Marriott International, opening doors to limitless career development possibilities. If you are passionate about hospitality and committed to delivering excellent guest experiences, this role at Gaylord Rockies Resort is an excellent place to grow and excel.