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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.85
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Career development opportunities
diversity and inclusion programs
Job Description
Gaylord Rockies Resort & Convention Center, part of the Marriott International portfolio, is a premier hotel and convention destination located in Aurora, Colorado. This expansive resort offers a unique blend of luxurious accommodations, world-class amenities, and extensive meeting and event spaces. Known for its stunning architecture and exceptional guest services, Gaylord Rockies provides unforgettable experiences for both leisure and business travelers. As a leader in the hospitality industry, Marriott International is committed to fostering an inclusive and welcoming environment, valuing diversity and promoting equal employment opportunities across all its brands, including Gaylord Hotels.
The role available at Gaylord Rock... Show More
The role available at Gaylord Rock... Show More
Job Requirements
- High school diploma or equivalent not required
- Less than one year of related work experience
- No supervisory experience required
- No licenses or certifications required
Job Qualifications
- High school diploma or equivalent not required
- Less than one year of related work experience
- No supervisory experience required
- No licenses or certifications required
Job Duties
- Assign rooms according to guest requests and preferences when possible
- Pre-register selected guests and prepare key packages
- Organize and coordinate check-in procedures for arriving groups
- Track and handle room change and departure date requests
- Confirm reservations and cancellations
- Inspect out-of-service rooms daily
- Ensure rates comply with market standards and document exceptions
- Verify and adjust guest billing
- File guest paperwork and documentation
- Process all guest check-in and check-out records
- Activate room keys
- Obtain valid payments
- Identify overassigned rooms
- Check for duplicate reservations and block rooms
- Prepare daily reports
- Follow up with guests to ensure satisfaction
- Receive, record, and relay messages accurately
- Comply with company policies and maintain professional appearance
- Welcome guests according to company standards
- Assist guests with disabilities
- Communicate clearly and professionally
- Coordinate tasks with other departments
- Serve as a departmental role model or mentor
- Maintain positive workplace relationships
- Support team objectives
- Adhere to quality and safety standards
- Stand, sit, or walk for extended periods
- Use computers and point of sale systems
- Lift and move objects weighing up to 10 pounds
- Perform other reasonable job duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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