Rooms Controller

Marriott International is a world-renowned hospitality company that operates a vast portfolio of hotels and resorts globally. Known for its commitment to excellent guest service and creating memorable experiences, Marriott continues to be a leader in the hotel industry. The Seattle Marriott Waterfront, located at 2100 Alaskan Way in Seattle, Washington, is a premier destination hotel that offers guests stunning waterfront views along with top-tier accommodations and services. This location is a vital part of Marriott's extensive network, serving both business travelers and tourists who seek comfort and luxury in an iconic Pacific Northwest setting.

The part-time Non-Management Rooms and Guest Services Operations position at the Seattle Marriott Waterfront is an excellent opportunity for individuals interested in joining one of the leading hospitality brands globally. This role involves direct interaction with guests, emphasizing the importance of delivering outstanding customer service. At a competitive pay rate of $29.98 per hour, the position offers flexible scheduling suitable for those seeking part-time work within a dynamic team environment.

In this role, the selected candidate will be responsible for a variety of guest service operations designed to create an impeccable check-in and check-out experience. This includes assigning rooms based on guest preferences, managing reservation confirmations and cancellations, preparing key packets, and coordinating group check-ins and pre-registration. The role also entails reviewing and tracking room availability and out-of-order statuses, ensuring rate accuracy according to market codes, and adjusting guest billing where necessary.

Beyond these operational tasks, the position requires effective communication with other departments to coordinate guest requests and guarantee that all guests’ needs and concerns are addressed promptly and professionally. Maintaining confidentiality, adhering strictly to company policies, and presenting a professional appearance are essential components of the job. The role also involves active participation in quality assurance processes and supporting the team to meet collective goals.

As a part-time associate at Marriott, employees benefit from a range of perks including a 401(k) plan, stock purchase plan, commuter benefits, employee assistance programs, and childcare discounts. Although primarily part-time, this role offers opportunities to develop hospitality skills in a respected environment renowned for its commitment to employee development and guest satisfaction. Marriott’s inclusive environment welcomes diverse backgrounds and fosters a workplace where all associates can thrive and contribute to a culture of unparalleled service.

This position is ideal for candidates looking to begin or advance their careers in the hospitality industry, with Marriott offering training, development opportunities, and the support needed to excel in guest services roles. By joining Marriott, associates become part of a prestigious global team that values innovation, respect, and genuine hospitality, making each guest interaction a positive and memorable experience.