Rooms Controller

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $29.98

Benefits

401(k) Plan

stock purchase plan

Commuter Benefits

employee assistance plan

Childcare discounts

Paid sick leave

Holidays

Job Description

Marriott International is a world-renowned hospitality company that operates a vast portfolio of hotels and resorts globally. Known for its commitment to excellent guest service and creating memorable experiences, Marriott continues to be a leader in the hotel industry. The Seattle Marriott Waterfront, located at 2100 Alaskan Way in Seattle, Washington, is a premier destination hotel that offers guests stunning waterfront views along with top-tier accommodations and services. This location is a vital part of Marriott's extensive network, serving both business travelers and tourists who seek comfort and luxury in an iconic Pacific Northwest setting.

The part-time Non-Management Ro... Show More

Job Requirements

High school diploma or G.E.D. equivalent
less than 1-year related work experience
no supervisory experience
ability to stand, sit, or walk for extended periods
ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
maintain confidentiality of proprietary information
follow company policies and procedures
present a clean and professional appearance
effective verbal and written communication skills

Job Qualifications

High school diploma or G.E.D. equivalent
less than 1-year related work experience
no supervisory experience
excellent communication skills
customer service orientation
ability to work in a team environment
basic computer skills

Job Duties

Assign room according to guest request and preferences whenever possible
pre-register designated guests and prepare key packets
organize and coordinate check-in/pre-registration procedures for arriving groups
review, track, and accommodate requests for room/check-out changes and communicate status to appropriate staff
confirm reservations and cancellations
review out-of-order rooms daily and ensure rates match market codes
verify and adjust billing for guests
file guest paperwork or documentation
set up and process all guest check-ins and check-outs
activate room keys
secure valid payment
identify any over-commitments
perform duplicate reservation checks and block rooms
run daily reports
follow up with guests to ensure their requests or problems have been met to their satisfaction
receive, record, and relay messages accurately, completely, and legibly

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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