Rooms Controller

The Baltimore Marriott Inner Harbor at Camden Yards is a distinguished hotel located in the heart of Baltimore, Maryland. Known for its prime location adjacent to Camden Yards, this hotel offers guests unparalleled access to some of the city's most iconic attractions and sports venues. Operated under the franchise ownership of HEI Hotels & Resorts, the Baltimore Marriott prides itself on delivering exceptional hospitality services that reflect the high standards of Marriott International while maintaining independent operational control. This establishment combines the global prestige of the Marriott brand with local management expertise to create a welcoming and comfortable environment for both leisure and business travelers.

Employed as a Rooms Controller at the Baltimore Marriott Inner Harbor is a full-time, non-management role integral to the hotel's front office operations. The Rooms Controller is the pivotal link between the front desk, housekeeping, and reservations departments, ensuring the smooth management of room inventory and assignments. This position focuses on maintaining accurate room statuses, handling room assignments based on arrivals and departures, and supporting VIP and group bookings. The Rooms Controller utilizes the Marriott Front Office Property Management System (FSPMS) to monitor daily room availability, update room statuses including occupied, vacant, clean, dirty, and out-of-order conditions, and coordinate closely with housekeeping to prioritize room readiness.

This role demands strong multitasking capabilities in a fast-paced setting, requiring the candidate to manage fluctuating priorities during peak arrival times. Attention to detail is crucial to avoid discrepancies that could affect guest satisfaction. The Rooms Controller is also responsible for handling special requests such as upgrades, early arrivals, late check-outs, and accommodating guest preferences and loyalty statuses. Effective communication skills are necessary to resolve room assignment conflicts and last-minute changes in coordination with the front desk and front office leadership. Additionally, this role involves conducting room discrepancy audits and maintaining comprehensive records of room assignments and changes throughout the day.

As an employer, HEI Hotels & Resorts offers competitive compensation with an hourly wage of $22.00 along with a robust benefits package that supports the physical, mental, and financial wellness of its employees. Health benefits include medical, dental, and vision insurance options; financial benefits include a 401(k) savings plan with matching funds and supplemental insurance coverages; and other perks such as paid time off, holiday benefits, and discounts are part of the employment package. The position requires availability to work flexible schedules, including weekends and holidays, and the ability to stand or sit for long durations while working.

In summary, the Baltimore Marriott Inner Harbor at Camden Yards offers a dynamic and rewarding work environment for dedicated professionals seeking to advance their careers in hotel operations. The Rooms Controller plays a critical operational role that contributes to guest satisfaction and seamless hotel functioning. This role is ideal for individuals with prior experience in front desk, reservations, or rooms division activities looking to utilize their organizational and communication skills in a respected hospitality setting.