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Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Training and Development
Job Description
Renaissance Hotels is a distinctive brand within Marriott International, known for offering guests a unique experience that reflects the authentic spirit and culture of the neighborhoods where each hotel is located. Their ethos is centered on exploration and discovery, encouraging guests to immerse themselves in new cultures, whether they are on a business trip or leisure travel. The Renaissance Austin Hotel, situated at 9721 Arboretum Blvd in Austin, Texas, operates under this inspiring brand vision, inviting guests to experience the unexpected and truly enjoy their stay by creating memorable stories worth sharing. As part of Marriott International, Renaissance Hotels benefit... Show More
Job Requirements
- Open availability preferred
- Experience in customer service or hospitality preferred
- Ability to stand, sit, or walk for extended periods
- Ability to lift or move objects up to 10 pounds unassisted
- Ability to communicate clearly and professionally
- Willingness to comply with company policies and procedures
- Basic computer literacy
- Spanish language skills a plus but not required.
Job Qualifications
- High school diploma or equivalent not required
- Less than 1 year of related work experience preferred
- No supervisory experience required
- No license or certification required
- Strong communication skills
- Ability to multitask and work in a fast-paced environment
- Customer service orientation
- Basic computer skills including familiarity with point of sale systems
- Ability to work well in team settings
- Attention to detail
- Professional appearance and demeanor.
Job Duties
- Assign rooms according to guest requests and preferences whenever possible
- Pre-register selected guests and prepare key packages
- Organize and coordinate check-in and pre-registration procedures for arriving groups
- Review, follow up on, and process requests for room changes or early departures and communicate status to appropriate staff
- Confirm reservations and cancellations
- Inspect rooms out of service daily
- Ensure rates comply with market standards and document all exceptions
- Verify and adjust billing for guests
- File guest paperwork or documentation
- Organize and process all guest check-in and check-out records
- Activate room keys
- Obtain valid payments
- Identify over-allocated rooms
- Check for duplicate reservations and block rooms
- Prepare daily reports
- Follow up with guests to ensure requests or issues are resolved satisfactorily
- Receive, record, and relay messages accurately and completely
- Comply with company policies and procedures
- Maintain professional uniform and appearance
- Preserve confidentiality of proprietary information and protect company property
- Greet and recognize all guests according to company standards
- Anticipate and address guest service needs
- Assist individuals with disabilities
- Communicate clearly and professionally
- Prepare and review written documents accurately
- Handle phones using proper protocol
- Coordinate tasks and work with other departments
- Serve as departmental role model or mentor
- Cultivate positive working relationships
- Support team objectives
- Adhere to quality safety standards
- Stand, sit, or walk for extended periods
- Use computers and/or point of sale systems to enter and locate information
- Move or lift objects up to 10 pounds unassisted
- Perform other reasonable job duties as assigned by supervisors.
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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