Rooms Controller

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k) Plan

Training and development programs

Employee wellness programs

Job Description

JW Marriott Tampa Water Street is part of Marriott International, a global leader in hospitality known for its luxury portfolio that includes more than 100 exceptional properties worldwide. Located in the vibrant city of Tampa, Florida, the JW Marriott brand exemplifies luxury and exceptional service, offering guests a unique experience in gateway cities and distinctive resort locations. Marriott International is dedicated to fostering an inclusive environment where diversity, dignity, and respect are top priorities. Their commitment to employee well-being, career development, and providing a supportive work culture makes JW Marriott Tampa Water Street a sought-after place to build a hospitality... Show More

Job Requirements

High school diploma or G.E.D. equivalent
less than 1-year related work experience
no supervisory experience
ability to communicate clearly and professionally
ability to stand, sit, or walk for extended periods
ability to lift and move objects up to 10 pounds
willingness to comply with company policies and procedures

Job Qualifications

High school diploma or G.E.D. equivalent
less than 1-year related work experience
no supervisory experience
clear and professional communication skills
ability to maintain confidentiality
attention to detail
ability to use computers and/or POS systems

Job Duties

Assign room according to guest request and preferences whenever possible
pre-register designated guests and prepare key packets
organize and coordinate check-in/pre-registration procedures for arriving groups
review, track, accommodate requests for room/check-out changes when possible
communicate status to appropriate staff
confirm reservations and cancellations
review out-of-order rooms daily
ensure rates match market codes and document exceptions
verify and adjust billing for guests
file guest paperwork or documentation
set up/process all guest check-ins/check-outs
activate room keys
secure valid payment
identify any over-commitments
perform duplicate reservation checks
block rooms
run daily reports
follow up with guests to ensure their requests or problems have been met to their satisfaction
receive, record, and relay messages accurately, completely, and legibly

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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