Rooms Controller

JW Marriott Tampa Water Street is part of Marriott International, a global leader in hospitality known for its luxury portfolio that includes more than 100 exceptional properties worldwide. Located in the vibrant city of Tampa, Florida, the JW Marriott brand exemplifies luxury and exceptional service, offering guests a unique experience in gateway cities and distinctive resort locations. Marriott International is dedicated to fostering an inclusive environment where diversity, dignity, and respect are top priorities. Their commitment to employee well-being, career development, and providing a supportive work culture makes JW Marriott Tampa Water Street a sought-after place to build a hospitality career. The hotel is set in a prime location at 510 Water Street, Tampa, providing an elegant and welcoming atmosphere to both guests and associates alike.

The role of Guest Services Associate at JW Marriott Tampa Water Street is a full-time, non-management position within the Rooms and Guest Services Operations category. This position is crucial in delivering the outstanding levels of customer service that Marriott International is renowned for. The Guest Services Associate manages front desk operations including room assignments, check-in and check-out procedures, and guest request management. By coordinating with various hotel departments, this role ensures that guests' experiences are seamless and memorable. This includes handling pre-registrations for guests and groups, verifying and adjusting billing, running daily reports, and managing communication between guests and staff with professionalism and accuracy.

In addition to operational duties, the associate plays an essential part in upholding the brand's service standards, maintaining confidentiality, and protecting company assets. The role requires a high level of interpersonal skills to welcome guests warmly, anticipate their needs, and solve potential problems effectively. The ideal candidate will have a high school diploma or GED equivalent and some experience in a related hospitality role. While supervisory experience is not necessary, the position calls for individuals who speak clearly and professionally, maintain a polished appearance, and can work efficiently both independently and as part of a team. This opportunity offers an immersive experience in a luxury hotel environment where one can grow professionally while contributing to the legacy of JW Marriott and Marriott International's commitment to wonderful hospitality.

Marriott International is an equal opportunity employer dedicated to fostering a workplace that values diversity and inclusion. The company actively celebrates the unique backgrounds of its associates and is committed to non-discrimination on any protected basis. Those joining JW Marriott Tampa Water Street can expect to be part of an incredible global team where continuous personal and professional development is encouraged. Through its culture of genuine hospitality and detailed attention to service excellence, the hotel positions itself as a leader in the luxury hospitality industry.