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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $29.38
Work Schedule
Standard Hours
Benefits
401(k) Plan
stock purchase plan
Travel Discounts
Employee assistance program
Childcare discounts
Medical Coverage
dental coverage
vision coverage
flexible spending accounts
Life insurance
Disability insurance
accident insurance
Paid parental leave
educational assistance
sick leave
Paid Time Off
Holiday pay
Job Description
Marriott Hotels is a globally renowned hospitality brand committed to enhancing the art of hospitality through continuous innovation and delivering the comfort of familiar experiences worldwide. As part of Marriott International's extensive portfolio, Marriott Hotels offer exceptional career opportunities with a strong commitment to diversity, inclusion, and employee growth. The Seattle Marriott Bellevue, located at 200 110th Ave NE in Bellevue, Washington, is seeking dedicated individuals to join their rooms and guest services operations team. This full-time, non-management position offers a competitive pay rate of $29.38 per hour and is not a remote role.
This role centers around delivering outs... Show More
This role centers around delivering outs... Show More
Job Requirements
- High school diploma or equivalent preferred
- ability to stand, sit, or walk for extended periods
- ability to lift and move objects weighing up to 10 pounds
- basic computer skills including point-of-sale systems
- strong communication skills
- customer service orientation
- adherence to company policies and procedures
- availability to work full-time
- legal authorization to work in the United States
Job Qualifications
- High school diploma or equivalent preferred
- less than one year of related work experience
- no supervisory experience required
- excellent communication and interpersonal skills
- ability to anticipate and meet guest needs
- professionalism in appearance and conduct
- basic computer proficiency
- ability to work well in a team environment
- strong problem-solving skills
- fluency in English desired
Job Duties
- Assign rooms according to guest requests and preferences whenever possible
- pre-register selected guests and prepare key packages
- organize and coordinate check-in and pre-registration procedures for arriving groups
- review, follow up, and handle requests for room changes or departure date adjustments
- confirm reservations and cancellations
- inspect rooms out of service daily
- ensure rates comply with market standards and document exceptions
- verify and adjust guest billing
- file guest paperwork and documentation
- organize and process all guest check-in and check-out records
- activate room keys
- obtain valid payments
- identify overbooked rooms and check for duplicate reservations
- lock rooms as needed
- prepare daily reports
- follow up with guests to ensure resolution of requests or issues
- receive, record, and transmit messages accurately
- adhere to company policies and procedures
- maintain a clean and professional appearance and uniform
- protect company property and confidentiality
- greet guests according to company standards
- anticipate and meet guest service needs
- assist guests with disabilities
- communicate clearly and professionally
- prepare and review documents accurately
- handle telephone calls using proper protocol
- coordinate tasks with other departments
- serve as a departmental role model or mentor
- foster positive workplace relationships
- support team goals
- comply with quality and safety standards
- stand, sit, or walk for extended periods
- use computers and point-of-sale systems
- move objects up to 10 pounds without assistance
- perform other reasonable duties as requested by supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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