Rooms Controller

Marriott Hotels is a globally renowned hospitality brand committed to enhancing the art of hospitality through continuous innovation and delivering the comfort of familiar experiences worldwide. As part of Marriott International's extensive portfolio, Marriott Hotels offer exceptional career opportunities with a strong commitment to diversity, inclusion, and employee growth. The Seattle Marriott Bellevue, located at 200 110th Ave NE in Bellevue, Washington, is seeking dedicated individuals to join their rooms and guest services operations team. This full-time, non-management position offers a competitive pay rate of $29.38 per hour and is not a remote role.

This role centers around delivering outstanding guest services by managing room assignments and guest requests in alignment with customer preferences and hotel policies. Key responsibilities include pre-registering selected guests and preparing key packages, managing group arrivals, monitoring room status, and ensuring that billing and reservation details are accurate and compliant with market standards. The position requires effective coordination with multiple departments to guarantee seamless guest check-in and check-out processes, handling guest requests, and maintaining thorough records. The role also involves resolving guest complaints and concerns to ensure a positive guest experience, maintaining confidentiality of proprietary information, and adhering to company appearance standards.

Marriott Hotels emphasize a service culture that anticipates and meets guest needs with genuine care and professional interaction. This position supports the hotel's legacy by providing attentive, professional service while cultivating positive workplace relationships and contributing to team goals. Employees in this role will engage in various duties requiring physical stamina, including standing, walking, lifting light objects, and operating point-of-sale systems. Marriott values its employees' well-being by offering extensive benefits such as medical, dental, vision coverage, paid time off, parental leave, educational assistance, and more. The company also ensures compliance with workplace safety and quality standards.

Joining the Seattle Marriott Bellevue means being part of a world-class brand dedicated to creating memorable guest experiences while fostering an enriching and supportive work environment for employees. This role offers an excellent opportunity for individuals seeking to advance their hospitality careers with one of the most respected names in the hotel industry. Marriott International’s commitment to equal opportunity and diversity invites candidates from all backgrounds to apply, emphasizing a welcoming, inclusive workplace where employees can thrive and grow.

JW Marriott, part of the luxury segment of Marriott International, upholds a culture where employees’ happiness is prioritized because happy employees contribute to satisfied guests. JW Marriott promotes an environment of trust, innovation, authentic interactions, and comprehensive employee support, offering numerous training and development opportunities within a luxury-service context. By joining Marriott Hotels at the Seattle Marriott Bellevue, you become part of a global team that inspires you to fulfill your purpose and become your best self in a vibrant and diverse community.