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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Paid holidays
Job Description
Hotels and Resorts of Halekulani is a renowned hospitality establishment with over 100 years of history centered in Waikiki Beach. Known for its gracious hospitality, impeccable service, and unparalleled cuisine, the hotel celebrates a legacy that honors cultural history and delivers exceptional guest experiences. With a strong reputation in the luxury hotel market, Halekulani prides itself on maintaining a high standard of service that blends tradition with modern guest expectations. The hotel values a team-oriented approach where employees actively contribute to the "art of service," supporting a culture that respects customers and fosters continuous improvement within the hospitality industry. This... Show More
Job Requirements
- High school diploma or equivalent vocational training certificate
- minimum two years experience in guest service and front office operations in a luxury hotel
- proficiency in English and Japanese languages
- knowledge of Asian culture, especially Japanese culture
- ability to work independently and manage multiple tasks
- excellent communication skills including face-to-face and written correspondence
- proficiency with hotel PMS and MS Windows operating systems
- ability to work varied shifts including weekends and holidays
- first aid/CPR/AED certification
- liquor commission manager card
- physical ability to perform job duties including lifting up to 40 pounds
- ability to adapt quickly to changing conditions and work under pressure
- positive and outgoing attitude
- ability to communicate clearly with staff and guests
- capable of handling multiple priorities and anticipating guest needs
Job Qualifications
- High school diploma or equivalent vocational training certificate
- college degree in business preferred
- minimum two years experience in guest service and front office operations in a luxury hotel
- proficiency in English and Japanese languages
- knowledge of Asian culture, especially Japanese culture
- strong communication skills including face-to-face and written correspondence
- proficiency with hotel PMS and MS Windows operating systems
- ability to multitask and work independently
- friendly and professional demeanor
- excellent organizational skills
- ability to handle emergency situations
- ability to research and provide accurate guest information
- team player with strong interpersonal skills
- ability to work varied shifts including weekends and holidays
Job Duties
- Serve as a liaison between hotel and guests while maintaining a high level of guest service
- meet, greet, and make guests feel welcomed
- champion super-user responsibility of hotel operating system(s)
- display proactive and leading role in service, culture, development, team image, systems, procedures, and skill development
- respond to guest needs and complaints with positivity and develop effective solutions
- keep updated on Japanese economy and tourism trends
- handle assistant manager responsibilities with Japanese speaking guests and collaborate with front office manager on enhancing service
- foster positive work environment through effective communication
- respond to all hotel emergencies as first responder and know safety procedures
- ensure yearly safety duties are completed including drills
- assist with revising, translating, and proofreading hotel forms in Japanese
- review Japanese language promotional materials and correspondences
- assist human resources in screening Japanese speaking applicants and promoting cultural and language programs
- maintain comprehensive knowledge of local activities, attractions, hotel outlets, services, and menus
- greet and acknowledge arriving and departing guests
- anticipate guest needs and respond promptly
- respond to guest requests via application(ALICE)
- maintain accurate petty cash, vendor, and office supplies
- coordinate with other hotel departments to ensure best guest and employee satisfaction
- establish rapport with frequent visitors and update guest history
- maintain cleanliness and organization of work areas
- attend meetings and training sessions
- suggest and implement ideas to enhance guest experience
- act as the hotel’s eyes and ears for security
- perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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