Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $5.00 - $13.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
comprehensive benefits
25% 401(k) match
generous employee discounts
Complimentary Meals
free employee parking
supportive team culture
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. This distinguished company operates a portfolio of luxury hotels and award-winning restaurants that are deeply rooted in authentic storytelling, exceptional service, and a strong sense of community pride. At Heritage Hotels & Resorts, every element is carefully crafted to offer a unique experience that not only caters to guests' needs but also celebrates the rich heritage and spirit of New Mexico. With a commitment to quality and a passion for hospitality, the group has established itself as a leader in the regional hospitality industry, known for its warm and welcoming atmosphere that makes every guest feel valued and cared for.
The Room Service Server role at Heritage Hotels & Resorts is a vital position that plays a key part in elevating the guest experience by delivering convenient, personalized, and attentive in-room dining service. This role is essential in transforming a simple meal delivery into a memorable and relaxing experience, embodying the hotel’s dedication to outstanding hospitality. Serving as the face of the hotels in guest rooms, the Room Service Server ensures that each dining experience is seamless and polished, contributing significantly to guest satisfaction and loyalty. This position demands a professional demeanor, strong communication skills, and an attention to detail that guarantees the presentation and timing of service meet the highest standards.
In addition to delivering food and beverage orders promptly and with care, the Room Service Server answers menu questions and provides knowledgeable recommendations to guests, enhancing their experience by tailoring suggestions to their preferences. The role also involves responsible alcohol service, including verifying guest identification to comply with legal requirements. Maintaining sanitation, safety, and cleanliness throughout the service process is critical to ensuring a safe and pleasant environment for both guests and staff. Working at Heritage Hotels & Resorts means joining a team that values community, supports professional growth, and offers a dynamic and rewarding workplace. With competitive pay, comprehensive benefits including a generous 401(k) match, employee discounts, complimentary meals, and a supportive culture, this role is an excellent opportunity for those passionate about hospitality and guest service.
The Room Service Server role at Heritage Hotels & Resorts is a vital position that plays a key part in elevating the guest experience by delivering convenient, personalized, and attentive in-room dining service. This role is essential in transforming a simple meal delivery into a memorable and relaxing experience, embodying the hotel’s dedication to outstanding hospitality. Serving as the face of the hotels in guest rooms, the Room Service Server ensures that each dining experience is seamless and polished, contributing significantly to guest satisfaction and loyalty. This position demands a professional demeanor, strong communication skills, and an attention to detail that guarantees the presentation and timing of service meet the highest standards.
In addition to delivering food and beverage orders promptly and with care, the Room Service Server answers menu questions and provides knowledgeable recommendations to guests, enhancing their experience by tailoring suggestions to their preferences. The role also involves responsible alcohol service, including verifying guest identification to comply with legal requirements. Maintaining sanitation, safety, and cleanliness throughout the service process is critical to ensuring a safe and pleasant environment for both guests and staff. Working at Heritage Hotels & Resorts means joining a team that values community, supports professional growth, and offers a dynamic and rewarding workplace. With competitive pay, comprehensive benefits including a generous 401(k) match, employee discounts, complimentary meals, and a supportive culture, this role is an excellent opportunity for those passionate about hospitality and guest service.
Job Requirements
- Strong communication skills with a warm, professional guest-service approach
- Ability to deliver items with care, attention to detail, and polished presentation
- Excellent time-management skills to ensure prompt and efficient service
- Ability to work independently and stay organized while managing multiple orders
- Strong problem-solving skills and the ability to respond calmly to guest requests
- High level of professionalism, reliability, and personal accountability
- Ability to maintain cleanliness and follow all sanitation and safety guidelines
- Comfortable navigating guest floors, carrying trays or items, and working in a fast-paced environment
- High school diploma or equivalent experience or training required
- Previous experience in hospitality, food service, or customer service preferred
- Familiarity with basic food handling and sanitation practices
- High volume and/or fine dining experience preferred
- Current New Mexico Food Handler Certification and Alcohol Server Certification required
- Able to carry, pull, push weight up to 40+ pounds with or without assistance
- Availability to work nights, weekends and holidays as needed
Job Qualifications
- High school diploma or equivalent experience or training
- Previous experience in hospitality, food service, or customer service preferred
- Familiarity with basic food handling and sanitation practices
- High volume and/or fine dining experience preferred
- Current New Mexico Food Handler Certification and Alcohol Server Certification required
Job Duties
- Deliver prompt, polished in-room dining service with attention to presentation
- Answer menu questions and provide knowledgeable recommendations by phone
- Ensure responsible alcohol service and verify guest identification
- Maintain sanitation, safety and cleanliness standards throughout service
- Provide friendly, professional interaction with guests and team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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