Room Service Manager– Four Seasons Hotel Boston

Four Seasons is a global leader in luxury hospitality, powered by a team of dedicated individuals committed to excellence and genuine service. Our collective of passionate professionals strives to push boundaries, rise to new challenges, and treat each other with respect and kindness. As part of our commitment to creating exceptional experiences for guests, residents, and partners alike, Four Seasons prioritizes a world-class employee experience alongside a renowned company culture. We believe real success stems from human connections and treating others the way we want to be treated, a guiding philosophy that resonates throughout our daily operations worldwide.

Located in the historic Back Bay neighborhood of Boston, Four Seasons Hotel Boston combines New England charm with the elegance and vibrancy of a premier urban destination. Set beside the iconic Victorian brownstones, guests can explore the city’s rich heritage, from strolling the Freedom Trail to shopping along Newbury Street. Our recently renovated rooms offer stunning views of the Public Garden, Beacon Hill, and the State House’s gilded dome. The property is not just a place to stay but a gateway to impeccable service and unforgettable memories.

We are currently seeking a dynamic leader to oversee our In-Room Dining and Private Bar operations at Four Seasons Hotel Boston. In this role, you will plan, organize, and direct the Room Service Department to ensure an unparalleled guest experience. The ideal candidate brings passion for service excellence and thrives in a fast-paced environment while maintaining visibility and engagement with the team and guests. Your responsibilities will include collaborating closely with Food & Beverage leadership and the culinary team to design elevated in-room dining menus, curate exclusive amenities, and maintain consistent quality throughout our 24-hour operations.

In addition to managing food and beverage standards, you will supervise private bar services known as "The Vault" and oversee related amenity programs, ensuring seamless coordination across multiple departments. This role demands strong financial acumen to control labor costs, budgeting, purchasing, inventory, and quality assurance. The leader must be proactive, continuously evaluating facilities and processes to optimize operations and foster both guest satisfaction and employee engagement.

The salary for this position ranges from $80,000 to $88,733, reflecting the importance of this role within our esteemed hotel. Candidates will join a supportive environment that encourages personal growth, skill mastery, and a rewarding career trajectory. Working with Four Seasons means being part of a prestigious team that values diversity, inclusivity, and the Golden Rule—treating others as you want to be treated. Our employee experience is designed to be as exceptional as the service we provide our guests, empowering staff to be authentic, skilled professionals who contribute to a legacy of luxury hospitality in Boston and beyond.