Room Service - Manager (Department Head)

The Peninsula Beverly Hills is part of a celebrated luxury hotel group renowned for its exceptional service, sophisticated ambiance, and world-class amenities. This prestigious property offers a multi-outlet environment that provides guests with a variety of dining and hospitality experiences. The Peninsula Beverly Hills combines the timeless glamour of Beverly Hills with modern luxuries and impeccable standards, making it a distinguished destination for travelers seeking an elevated stay in Southern California. As an employer, The Peninsula Beverly Hills is committed to fostering a supportive workplace culture, emphasizing career growth, professional development, and employee well-being. Joining this esteemed team means becoming part of an award-winning organization dedicated to excellence in hospitality and guest satisfaction.

We are currently seeking a Room Service Manager at the Department Head level to join our dynamic Food and Beverage team, working directly alongside the Director of Food and Beverage. This role is pivotal to ensuring that our guests receive impeccable room service aligned with our high standards of luxury and hospitality. The Room Service Manager will be responsible for supervising and inspiring room service staff, overseeing daily operations, maintaining outstanding product quality, and enhancing guest satisfaction through attentive and personalized service. This leadership role fosters a warm and welcoming atmosphere while effectively managing team performance through coaching, evaluations, and recognition programs.

In this role, the Room Service Manager will also play a critical part in identifying trends in guest feedback and service quality, implementing corrective measures as necessary to continuously improve standards. Collaborating with marketing efforts and upselling strategies is another key component that helps increase food and beverage revenue across the property. The manager will be expected to bring a genuine sense of hospitality and approachability to their leadership style, ensuring every guest enjoys an exceptional experience during their stay.

This position offers a competitive salary range between $80,000 and $90,000 annually, along with an outstanding benefits package that emphasizes health, financial security, and employee satisfaction. The Peninsula Beverly Hills provides 100% company-paid medical, dental, and vision insurance, paid time off, complimentary employee meals, and more. The hotel is dedicated to supporting its team members with flexible scheduling, including weekend and holiday shifts as needed, to meet operational demands. This is an excellent opportunity for an experienced hospitality professional who is passionate about delivering top-tier service and looking to grow their career in a prestigious and supportive environment.