Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.95
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Paid holidays
Life insurance
Job Description
Four Seasons Hotels and Resorts is a global leader in luxury hospitality with a reputation for exceptional service and unparalleled guest experiences. Established over several decades, Four Seasons has grown into a prestigious brand known for its commitment to luxury with genuine heart. The company employs dedicated and passionate individuals around the world who strive to push boundaries and elevate service standards in every property they manage. As a hospitality company, Four Seasons focuses on creating memorable and personalized experiences for guests, residents, and partners by fostering a positive, inclusive, and empowering workplace culture that supports employee growth and satisfaction.... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or food and beverage environment preferred
- Strong telephone etiquette and communication skills
- Ability to multitask and work effectively under pressure
- Food handler's permit
- Mixologist permit
- U.S. work authorization
- Availability to work evenings, weekends and holidays
- Full-time availability
Job Qualifications
- Previous exposure to hotel operating systems (Opera, Micros POS and HotSOS systems preferred)
- Previous experience in office/event coordination or relatable experience
- Strong communication and multi-tasking
- Ability to smoothly navigate between engaging guests and handling complex administrative tasks
- Food handler’s permit and mixologist permit
Job Duties
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons standards
- Describe the selection of food and beverage menu items to guests by offering interesting, and vivid descriptions of each item's origin, taste, and preparation methods
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
- check completed kitchen orders with the guest’s original order
- coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
- Properly and accurately close amenity and guest checks
- record guest charges and gratuities
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
- Compile, coordinate and reconcile amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion and billed accurately thereafter
- Ensure all BEO’s and pre-orders are communicated with staff and kitchen
- Collaborate with Room Service Servers to ensure guest requests, amenities, private bar refills are all prioritized and completed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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