Room Service Attendant Culinary Services

Mesa, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $16.32 - $24.48

Job Description

Banner Health is a leading healthcare provider known for its commitment to exceptional patient care and its recognition as a Great Place To Work. Located in Mesa, Arizona, Banner Desert Medical Center stands as one of the largest and most comprehensive hospitals in the state, offering a wide range of specialized medical services. With over 700 licensed beds, including dedicated units for children and neonatal intensive care, the facility is recognized nationally for its excellence in areas such as high-risk pregnancy, pediatrics, cardiology, oncology, and emergency medicine. The hospital features 33 operating rooms equipped with advanced technology like the da Vinci Surgical System, underscoring its dedication to providing cutting-edge medical treatment. Banner Children's Hospital at Desert, part of the same campus, further exemplifies Banner Health's dedication to pediatric care with state-of-the-art facilities and a child-friendly approach that supports families and delivers high-quality clinical services.

As a Room Service Associate at Banner Health, you will become an integral member of a dedicated culinary team that strives to deliver premier patient services. This role involves interacting directly with patients to provide menus, take meal requests, and collaborate closely with Dietetic Technicians and Dietitians to ensure dietary needs are met accurately. Your responsibilities will include assisting in meal preparation by assembling trays and portioning foods according to specified dietary orders, ensuring that patients receive meals that comply with their nutritional requirements. The position offers both full-time and part-time evening shift opportunities, with flexible hours designed to accommodate a range of schedules. Being part of this role means you contribute significantly to patient satisfaction by delivering timely and attentive food and nutrition services, maintaining high standards of food handling and sanitation, and addressing patient inquiries or concerns with professionalism and empathy. Your work supports the overall mission of Banner Health to provide exceptional care in a supportive and engaging environment, offering you opportunities for personal growth and career advancement in the healthcare culinary field.

Job Requirements

Reading, writing, and mathematical skills required
One to two years of related experience in nutrition services preferred
Food handlers card required within 30 days of hire for Banner Staffing Services team members (not required in Tucson and Colorado)
Effective interpersonal communication skills required
Ability to follow safety guidelines for cleaning chemicals
Ability to learn and work with business computer software and point of sale systems
Must pass food handling certification tests as required
Demonstrated customer service skills required

Job Qualifications

High school diploma or GED or equivalent working knowledge
Skills and knowledge of nutrition services typically gained through one to two years of related experience
Effective interpersonal communication skills
Friendly customer service attitude
Ability to follow instructions and safety guidelines
Experience or knowledge of food handling regulations
Demonstrated effective customer service skills
Preferred bilingual skills in some assignments
Additional related education or experience preferred
Understanding of nutrition services, common modified diets, and portion measures preferred

Job Duties

Visit patients to obtain or discuss menu selections based upon dietary orders
Enter or record all daily patient meal selections and preferences
Demonstrate appropriate judgment with modified diets and menu knowledge when relating to patients
Request Diet Technician or Dietitian assistance when needed
Provide patient meal service including setting up tray work stations and assembling patient trays according to correct quantities
Deliver and serve meals while making independent judgments about special requests and snacks
Provide excellent customer service and resolve customer complaints effectively
Maintain food handling and sanitation standards to meet licensing agency requirements
Interact with patients, families, and healthcare staff while following work routines and ensuring dietary standards
Resolve minor problems with patient menus and trays