Room Operations Manager

The Ritz-Carlton Portland is a distinguished luxury hotel located in the heart of Portland, Oregon. Renowned for its commitment to exceptional service and guest experiences, The Ritz-Carlton brand is synonymous with elegance, comfort, and a personalized approach to hospitality. As part of the Marriott International portfolio, The Ritz-Carlton Portland offers a world-class environment where employees are valued, encouraged to grow, and empowered to deliver unparalleled service. The hotel blends modern luxury with timeless traditions, creating a unique atmosphere where every guest's stay becomes a memorable occasion rooted in the Gold Standards established by the brand. This emphasis on culture, excellence, and employee development makes The Ritz-Carlton Portland a preferred employer for hospitality professionals seeking to advance their careers in a dynamic and supportive setting.

The position available is a full-time management role within the Rooms & Guest Services Operations department, with an annual salary ranging from $59,000 to $73,000, inclusive of bonus eligibility. This role plays a critical function in managing the operations of the rooms division, including front office, engineering/maintenance, and housekeeping departments. The successful candidate will assist in overseeing the execution of daily operational activities, ensuring compliance with company standards, and leading a dedicated team to meet or exceed property goals. Responsibilities also include maximizing financial performance, improving guest and employee satisfaction, and fostering a motivating and empowering environment for staff. This role requires a leader who exemplifies enthusiasm, professionalism, and a strong passion for service excellence.

In this leadership role, you will be instrumental in translating organizational goals into actionable plans that motivate and equip your team to consistently deliver the renowned Ritz-Carlton guest experience. Your duties will encompass managing guest tracking and productivity, monitoring guest satisfaction data, addressing employee and guest concerns proactively, and engaging with staff through regular one-on-one meetings and feedback sessions. You will also participate in human resources activities such as interviewing, hiring recommendations, orientation, and staff development, ensuring that all property policies and procedures are administered fairly and consistently.

The Ritz-Carlton Portland prides itself on a robust culture built around its Employee Promise, Credo, and Service Values, which guide every team member to uphold the highest standards of luxury hospitality. This role offers the opportunity to truly become a steward of these Gold Standards, ensuring that every guest interaction is graciously thoughtful and reflects the brand’s dedication to service excellence. Joining The Ritz-Carlton Portland means becoming part of an inclusive, diverse community that celebrates individuality and teamwork, supports professional growth, and empowers employees to be the best version of themselves. This is your chance to contribute to a globally respected brand and create lasting memories for guests through exceptional service and care.