Room Attendant - Residence Inn by Marriott Bend (Part-time)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.00 - $21.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Work-life balance

Job Description

Level5 Hospitality is a dynamic and innovative hotel management company that brings together a team of diverse experts dedicated to delivering world-class hospitality services. Known for its high-touch approach, Level5 Hospitality focuses on creating extraordinary guest experiences through a commitment to values, ethics, mindset, and integrity, embodying what they call the L5 lifestyle. This lifestyle not only drives operational excellence but fosters a culture of collaboration, creativity, and bold innovation. As a company, Level5 Hospitality acts as a powerhouse in the hospitality industry by maintaining a focus on performance and delivering exceptional results. Their mission is centered on partnering with hotels to elevate service standards and guest satisfaction consistently. The team’s shared commitment to innovation ensures that they not only keep pace with the evolving hospitality landscape but lead it with fresh ideas and exceptional service standards.

The role of the Room Attendant at Level5 Hospitality is pivotal in upholding the company’s high standards of cleanliness and guest satisfaction. This position offers an opportunity to be part of a team that values meticulous attention to detail and a guest-focused mindset. The Room Attendant is responsible for cleaning, restocking, and maintaining hotel rooms as assigned to ensure every guest stay is comfortable and memorable. Success in this role means consistently delivering a high-touch housekeeping service that aligns with Level5 Hospitality’s commitment to excellence. The Room Attendant will receive a prioritized list of rooms to clean from the housekeeping manager, including requests for early cleaning when needed. This role requires a proactive approach to managing cleaning supplies and inventory for the cleaning cart, ensuring that all rooms are adequately stocked and maintained.

Beyond basic cleaning duties, the Room Attendant is expected to provide courteous and respectful guest interaction, maintaining privacy and discretion while ensuring rooms are ready for occupancy. Responsibilities include removing soiled linens and replacing them with fresh sets, making beds neatly, cleaning and disinfecting bathrooms and kitchenettes according to hotel policies, wiping mirrors and surfaces, vacuuming floors, emptying trash, and replenishing complimentary supplies such as coffee, snacks, and toiletries. The Room Attendant also performs final inspections to ensure rooms meet the company’s exacting standards before signaling their availability. Proactive communication is key in this role, as the attendant must notify supervisors about room readiness, safety concerns, and maintenance needs, as well as handle found items appropriately.

This position requires physical stamina and attention to safety, with responsibilities including the handling of linens and supplies that may weigh up to 50 pounds. The company emphasizes adherence to safety protocols and the use of personal protective equipment where necessary. The role blends routine tasks with the opportunity to impact guest experience positively, making it suitable for individuals who are detail-oriented, reliable, and guest-friendly. Level5 Hospitality fosters an inclusive and supportive workplace culture where professional growth and high standards go hand in hand. This employment opportunity is ideal for individuals interested in hospitality who wish to level up their careers by joining a forward-thinking company recognized for its exceptional service and innovative spirit. Aspiring Room Attendants can expect competitive compensation reflective of their skills and dedication within a company that truly values its employees and the guests they serve.

Job Requirements

  • Must be able to access and navigate the facility
  • Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment
  • Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs

Job Qualifications

  • Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
  • Ability to read, write, speak, understand, and communicate in basic English preferred
  • Detail-oriented and thorough
  • Ability to remain discreet and respect the privacy of guests
  • Ability to perform consistent work to the highest of standards
  • Ability to interact with guests in a pleasant, friendly way

Job Duties

  • Receives list of assigned rooms from manager and prioritizes rooms requesting early cleaning
  • Checks the inventory of cleaning cart and adds any necessary supplies
  • Knocks and announces self before entering room
  • returns at a later time if rooms are occupied
  • Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements
  • Neatly makes beds and stocks towels, washcloths, and hand towels according to policies
  • Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel polices
  • Wipes surfaces in room and cleans mirrors
  • Vacuums floors and removes trash
  • Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided hotel checklist and policy
  • Ensures room meets hotel standards with a final room inspection
  • Notifies supervisor of room availability and reports any suspicious activity to security
  • Ensures soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in laundry room as needed
  • Notifies maintenance department of needed maintenance or repairs
  • Takes found items to designated lost and found area if guest has checked out
  • Performs other related duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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