Room Attendant-Part Time - The Langham, Chicago

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $21.41 - $26.76
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Work Schedule

On-call
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Benefits

Vacation pay
Sick/personal time
401k plan with Roth option
Pet insurance
ID theft protection
Prepaid legal coverage
Free Meals
Uniforms and uniform cleaning
discounted hotel stays
Discounted parking

Job Description

Langham Hospitality Group is a distinguished global leader in the luxury hospitality sector, operating a portfolio of iconic brands including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying'nFlo. As a wholly-owned subsidiary of Great Eagle Holdings, the group holds an impressive lineup of over 40 hotels and residences worldwide, spread across Asia, Europe, North America, Australasia, and the Middle East. This extensive footprint underscores the company’s commitment to delivering refined experiences and exceptional service to guests across the globe.

The Langham, Chicago, an integral part of Langham Hospitality Group, is a premier luxury hotel situated in the heart of downtown Chicago. Architecturally designed by the celebrated Mies van der Rohe, the hotel features breathtaking views of the Chicago cityscape, the Chicago River, and Lake Michigan. Its prime location offers guests easy access to iconic landmarks such as the Loop, Grant Park, the Magnificent Mile, Millennium Park, and Navy Pier, making it a preferred destination for travelers seeking a blend of convenience, style, and comfort.

The Langham, Chicago, is now offering an exciting opportunity for a dedicated, part-time Room Attendant to join its elite team. This role is central to maintaining the hotel’s high standards of cleanliness and guest satisfaction, promising a rewarding position for individuals who take pride in their work and enjoy providing excellent service. The part-time role offers a competitive hourly wage ranging from $21.41 to $26.76, reflecting the hotel's commitment to attracting and retaining talent dedicated to exceptional guest experiences.

As a Room Attendant, you will be responsible for delivering impeccable housekeeping services to all guest rooms in strict adherence to Langham standards. The role involves meticulous cleaning duties, including the sanitation of bathrooms and other surfaces, strip and make beds, managing amenities, and ensuring all rooms meet the luxury hotel’s presentation benchmarks. Beyond cleaning, this position demands a proactive approach to guest interaction, responding promptly to requests, and enhancing the overall hospitality experience through personalized service.

This position requires physical stamina and strength due to the demanding nature of the work, which involves activities such as bending, stooping, pushing, pulling, lifting up to 50 pounds, and repetitive motions. Attention to chemical safety, handling hazardous materials correctly, and following operational procedures are vital components of this role to ensure both personal and guest safety. Communication skills and the ability to work efficiently and independently within a structured routine are essential qualifications for success in this role. Familiarity or previous experience with luxury housekeeping services is preferred, reflecting the high standards expected at The Langham, Chicago.

Joining The Langham, Chicago means becoming part of the prestigious Langham Hospitality family, where quality, service excellence, and employee development are prioritized. This role offers multiple benefits even for part-time colleagues, including paid vacation and sick/personal leave in accordance with Chicago’s Paid Leave laws, a 401(k) retirement plan with employer matching after one year, opportunities to purchase pet insurance and legal coverage, complimentary meals while on duty, uniforms with cleaning services, discounted hotel stays at Langham properties, and reduced parking fees.

This is an excellent opportunity for motivated individuals seeking to contribute to a luxury hotel environment and thrive in a supportive, service-driven culture. If you are passionate about hospitality and eager to help create memorable guest experiences through your dedication and attention to detail, then the Room Attendant position at The Langham, Chicago is the perfect match for you.

Job Requirements

  • Any combination of education and experience that provides the required knowledge, skill, and ability
  • Ability to push and/or pull equipment weighing up to 100 lbs
  • Ability to scrub and scour surfaces, extending arms over head
  • Ability to work in confined spaces
  • Ability to communicate effectively with other employees and guests
  • Ability to follow instructions, directions, and meet deadlines
  • Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
  • Physical ability to kneel, crouch, bend, stoop, push, pull, walk, talk, see, hear, bend, handle, feel, reach, stretch, grasp
  • Ability to lift and carry objects weighing up to 50 pounds
  • Ability to perform repetitive motion with hands, wrists, shoulders and back with repeated bending and stooping

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous luxury housekeeping experience preferred
  • Ability to communicate effectively with guests and other employees
  • Ability to follow instructions, directions, and meet deadlines
  • Basic English comprehension to understand labels, instructions, and guest requests
  • Ability to work independently and maintain routine
  • Good physical stamina and ability to perform repetitive motions
  • Knowledge of chemical safety and handling hazardous materials

Job Duties

  • Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping
  • Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 40 lbs
  • Respond quickly and efficiently to all guest requests
  • Make up rollaway beds and cribs in vacated rooms and notify housekeeping attendants for proper storage
  • Properly use, keep secure and return pass key or section master to the Housekeeping Office or Security at the end of every shift
  • Keep room key on person at all times while at work
  • Keep Housekeeping storage areas and butler pantries neat and secure
  • Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly
  • Push and pull vacuum throughout entire room and empty trash
  • Replenish amenities, linens, and supplies in guest room
  • Practice chemical safety rules and follow procedures for needles and other hazardous materials
  • Ensure all collateral in room looks brand new
  • Sign for room keys and restock supply bags
  • Visually inspect room for cleanliness and appearance and signify completion for room
  • Respond in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested
  • Report all suspicious persons, activities or hazardous conditions to the Security Department
  • Turn in all items found in the employee’s working area to hotel lost and found department
  • Perform other duties as assigned by supervisor and assist colleagues whenever needed

Job Criteria

Experience

Mid Level (3-7 years)


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