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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.50 - $26.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Paid vacation
paid sick days
Paid holidays
pension
legal services
maternity leave
Parental leave
Job Description
Sonesta International Hotels is a prominent player in the hospitality industry, ranked as the 8th largest hotel company in the United States with a rapidly expanding footprint. The company features a distinctive blend of full-service and focused hotels strategically located in major cities, offering guests a uniquely diverse portfolio consisting of owned, managed, and franchised properties. This extensive reach allows Sonesta to be present where travelers desire, providing consistent quality and value across over 1,000 properties spanning eight countries. Driven by a strong sense of hospitality, Sonesta International Hotels is committed to delivering services with passion and loyalty, creating experiences... Show More
Job Requirements
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 75 pounds
- will be required to regularly use commercial cleaning chemicals
- will be required to work mornings, evening, weekends, and holidays
Job Qualifications
- some previous housekeeping experience preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English is preferred
- other languages beneficial
- basic reading, writing and mathematical abilities are preferred
Job Duties
- deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
- clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash
- notify supervisor when service is completed so rooms may be sold or occupied
- report any room unable to be serviced to supervisor according to established procedures
- when assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order
- operate washers and dryers according to hotel standards and manufacturers’ guidelines
- minimize waste of supplies and amenities within all areas of housekeeping
- report needed repairs or unsafe conditions to supervisor
- handle all lost and found items according to established procedures
- promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- ensure compliance with federal, state and local laws regarding health and safety services
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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