Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $16.20
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
Employee Discounts
flexible schedules
Job Description
IHG Hotels & Resorts is a globally recognized hospitality company with over 370,000 colleagues working across 100 countries. Known for its dedication to exceptional guest experiences, IHG operates a wide portfolio of hotels including well-known brands that cater to diverse market segments. The company emphasizes innovation, collaboration, and a commitment to creating welcoming environments where guests can relax, work, and enjoy their stay. With a strong culture of inclusion and growth, IHG offers opportunities for individuals passionate about hospitality to develop rewarding careers in a dynamic global setting.
The role of a Room Attendant at IHG Hotels & Resorts is critical in ensuring that guest rooms and suites are impeccably maintained, creating an inviting and comfortable atmosphere. This position involves more than standard housekeeping; it is about making each room special and memorable, contributing directly to guest satisfaction and the overall guest experience. The room attendant is responsible for maintaining cleanliness, organizing supplies, and supporting guest needs throughout their stay.
Key responsibilities include meticulous cleaning and preparation of rooms to meet high standards, assisting guests with minor requests such as providing toiletries or directions, and maintaining communication with supervisors regarding room service status and any necessary repairs. Safety and organization are paramount, with room attendants following established procedures and wearing protective equipment as required. The role also entails managing supplies efficiently to minimize waste and handling lost and found items responsibly.
Beyond routine duties, room attendants may participate in deep cleaning projects, turndown service, and other tasks that contribute to the smooth operation of the housekeeping department. The position requires physical stamina and strength due to extended periods on foot and the need to lift or move heavy items occasionally. Flexibility in shift work, including nights, weekends, and holidays, is essential to meet operational demands.
This is a full-time position offering a competitive hourly wage of $16.20, along with a comprehensive benefits package that includes paid time off, medical, dental, vision insurance, 401(k) retirement plans, and additional benefits for eligible employees. IHG fosters a supportive and inclusive work environment where team members are encouraged to innovate, collaborate globally, and pursue their professional ambitions. Candidates who may not meet every requirement but demonstrate enthusiasm and a willingness to learn are encouraged to apply, reflecting IHG's commitment to diversity and opportunity.
The role of a Room Attendant at IHG Hotels & Resorts is critical in ensuring that guest rooms and suites are impeccably maintained, creating an inviting and comfortable atmosphere. This position involves more than standard housekeeping; it is about making each room special and memorable, contributing directly to guest satisfaction and the overall guest experience. The room attendant is responsible for maintaining cleanliness, organizing supplies, and supporting guest needs throughout their stay.
Key responsibilities include meticulous cleaning and preparation of rooms to meet high standards, assisting guests with minor requests such as providing toiletries or directions, and maintaining communication with supervisors regarding room service status and any necessary repairs. Safety and organization are paramount, with room attendants following established procedures and wearing protective equipment as required. The role also entails managing supplies efficiently to minimize waste and handling lost and found items responsibly.
Beyond routine duties, room attendants may participate in deep cleaning projects, turndown service, and other tasks that contribute to the smooth operation of the housekeeping department. The position requires physical stamina and strength due to extended periods on foot and the need to lift or move heavy items occasionally. Flexibility in shift work, including nights, weekends, and holidays, is essential to meet operational demands.
This is a full-time position offering a competitive hourly wage of $16.20, along with a comprehensive benefits package that includes paid time off, medical, dental, vision insurance, 401(k) retirement plans, and additional benefits for eligible employees. IHG fosters a supportive and inclusive work environment where team members are encouraged to innovate, collaborate globally, and pursue their professional ambitions. Candidates who may not meet every requirement but demonstrate enthusiasm and a willingness to learn are encouraged to apply, reflecting IHG's commitment to diversity and opportunity.
Job Requirements
- Physical fitness to be on feet most of the day
- Strength to lift items up to 50 pounds and push/pull heavy objects
- Ability to bend and kneel as required by tasks
- Basic literacy including reading, writing, and math
- Flexibility to work night, weekend, and holiday shifts
- Willingness to follow safety procedures and wear protective gear
- Commitment to maintaining high standards and guest satisfaction
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in housekeeping or similar role is an advantage
- Good communication skills
- Ability to work effectively as part of a team
- Basic literacy skills including reading, writing, and math
- Flexible attitude towards shift work including nights, weekends, and holidays
- Ability to adhere to safety and hygiene standards
Job Duties
- Make sure rooms are always at their best and meet high standards
- Help guests with requests such as providing toiletries or directions
- Keep supervisor updated on room service progress and alert them to repairs needed
- Follow safety procedures and wear protective equipment as required
- Keep organized by managing supplies and minimizing waste
- Reunite items with owners and log lost and found property
- Wear uniform with pride and maintain a smart appearance
- Perform other ad-hoc duties as needed
- Monitor and control supplies and amenities
- Report and log lost and found items according to procedures
- Work as part of a team and communicate with other departments
- Assist with deep cleaning projects
- Perform turndown duties as assigned
- Assist with other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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