Room Attendant (Housekeeping)

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $16.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave

Job Description

Great Wolf Lodge is a renowned family-friendly resort and indoor water park known for offering a unique combination of adventure, comfort, and exceptional hospitality. As a leader in the hospitality industry, Great Wolf Lodge focuses on delivering memorable experiences for guests of all ages through a wide range of amenities and services. With locations nationwide, this establishment is committed to fostering a positive work environment and encouraging professional growth among its employees. The company is dedicated to providing a workplace where diversity and inclusion are celebrated, making it a welcoming destination both for its guests and its team members. Offering full-time, part-time, and flexible scheduling options, Great Wolf Lodge ensures its staff can maintain work-life balance while contributing to the organization’s success. The pay for the Room Attendant (Housekeeper) position starts at $16 per hour, providing a competitive wage within the hospitality sector.

The role of Room Attendant, commonly referred to as Housekeeper, is a vital part of Great Wolf Lodge’s mission to ensure a clean, comfortable, and welcoming environment for all guests. This position involves a variety of general cleaning and maintenance duties aimed at maintaining high standards of cleanliness and guest satisfaction. Responsibilities include vacuuming, dusting, washing items, garbage collection, and proper sorting to keep guest rooms and common areas in impeccable condition. Excellent attention to detail is necessary to perform these duties effectively, ensuring that guests can truly relax and leave their daily responsibilities behind while staying at the lodge.

As part of the Great Wolf Lodge team, Room Attendants are key contributors to the overall guest experience. Working within a supportive and inclusive environment, employees are encouraged to grow their careers through opportunities like cross-training, scholarship funds, and talent development programs offered at all organizational levels. Exposure to Great Wolf University provides meaningful on-the-job training, functional, and leadership development, helping team members to advance professionally. The role also offers valuable perks such as exclusive discounts for employees and their families, referral incentives, and access to comprehensive wellness programs designed to promote physical, mental, and emotional well-being.

The role requires a flexible work schedule and is suited for individuals who enjoy being active and engaged in a dynamic work environment. Candidates must be willing to work nights, weekends, and holidays as needed. Physical requirements include lifting up to 30 pounds, pushing or pulling up to 100 pounds, and standing for extended periods. The job involves the correct and safe use of cleaning chemicals and the ability to report maintenance issues or hazards appropriately. Interpersonal skills are also important, as the position entails professional and friendly communication with guests to ensure their needs are met.

Overall, the Room Attendant position at Great Wolf Lodge offers a fulfilling opportunity for individuals looking to start or advance their careers in hospitality. It combines the satisfaction of delivering excellent guest service with the benefits of working for a company deeply committed to employee growth, well-being, and inclusivity. The company strictly adheres to equal employment opportunity regulations, emphasizing fairness and respect in all employment practices. Those interested in joining the Great Wolf Lodge family can apply easily through the website or chat with a recruiter to quickly set up interviews or attend hiring events. This role not only offers a great pay rate and benefits package but also a chance to be part of a vibrant team dedicated to providing exceptional guest experiences every day.

Job Requirements

  • Able to lift up to 30 lbs
  • able to push or pull up to 100 lbs
  • able to bend, stretch, and twist
  • able to stand for long periods of time
  • able to work with chemicals according to directions

Job Qualifications

  • Willingness to work flexible schedule including nights, weekends, and/or holidays as needed
  • successful completion of criminal background check and drug screen
  • prior experience in housekeeping including sanitation, laundry operations, and/or guest services
  • excellent customer service and oral communication skills
  • previous housekeeping or general cleaning experience

Job Duties

  • Cleans guest rooms and guest areas including making beds
  • dusting and vacuuming
  • cleaning bathrooms
  • replacing supplies
  • cleaning windows, mirrors, and patios
  • utilizes chemicals according to directions and familiarizes self with all material safety data sheets
  • maintains a stocked, organized, and clean cart with sufficient supplies
  • reports maintenance issues through appropriate channels for resolution
  • documents and secures lost and found items
  • communicates with guests in a professional and friendly manner
  • keeps supplies ready by restocking housekeeping cart at end of shift
  • assists house attendant including delivering guest requests and picking up used guest items
  • conserves energy by closing shades and draperies
  • turning down air conditioning and heat of unoccupied rooms
  • reports hazardous conditions in work area or equipment to supervisor

Job Criteria

Experience

Entry Level (1-2 years)


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