Room Attendant / Housekeeper

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $17.00 - $18.50
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Work Schedule

Weekend Shifts
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Benefits

Wellness Program
Commuter assistance
employee discount
Dental Insurance
Employee assistance program
Health Insurance
401(k) matching
Paid Time Off
Referral program
Vision Insurance
Life insurance

Job Description

HHM Hotels is a distinguished hospitality company dedicated to providing exceptional guest experiences across its portfolio of well-maintained and welcoming hotel properties. Known for its commitment to hospitality excellence, HHM Hotels has built a strong reputation within the hotel industry by delivering quality accommodations and outstanding service to travelers and guests from around the world. The company values people as its greatest asset and promotes a culture of respect, service, and continuous improvement. HHM Hotels believes deeply in their core principles: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, inspiring their workforce to uphold these values every day.

As part of its dedication to excellence, HHM Hotels is seeking a dedicated Housekeeper to join their team who will play a vital role in ensuring the cleanliness, comfort, and overall satisfaction of guests during their stay. This part-time or full-time position offers competitive compensation ranging from $17.00 to $18.50 per hour, making it an attractive opportunity for individuals looking to grow their careers in the hospitality industry. The Housekeeper's role is essential to maintaining the high standards of cleanliness and service that HHM Hotels prides itself on.

The Housekeeper will be responsible for the thorough cleaning and maintenance of guest rooms according to established quality standards, ensuring that each room is spotless, comfortable, and ready for the next guest. Their duties will include sweeping, mopping, scrubbing, or vacuuming floors, changing bed linens and replenishing towels and amenities, as well as cleaning and polishing furniture and fixtures. Housekeepers are also expected to be attentive to details such as dusting walls and equipment and notifying management of any necessary repairs to maintain the upkeep of guest rooms.

Beyond routine cleaning tasks, the Housekeeper is encouraged to engage positively with guests, greeting them warmly to foster a welcoming atmosphere and promote guest satisfaction. This role may also involve performing house person and lobby attendant duties during busy periods or staffing shortages, showcasing the diverse skills and flexibility required. Comfort with following safety protocols, including the use of personal protective equipment and compliance with MSDS and OSHA standards, is essential to ensure a safe working environment.

HHM Hotels offers a well-defined growth path for employees starting as Housekeepers, with opportunities to advance to Housekeeping Supervisor, then Assistant Executive Housekeeper, and ultimately Executive Housekeeper. This career progression reflects the company’s commitment to nurturing talent and providing professional development opportunities within the hospitality industry.

Employees of HHM Hotels benefit from a comprehensive package that includes medical, dental, and vision health insurance, paid time off, 401k company match, daily pay options, free basic life insurance, travel discounts, commuter transit and parking benefits, an employee assistance and wellness program, educational and professional development, and a referral bonus program. The working environment requires a flexible schedule with potential work on holidays and weekends, standing for extended periods, and physical activities including lifting up to 20 pounds and use of cleaning chemicals. The company encourages employees to embrace their core beliefs and contribute to an environment where excellence and nimbleness drive success.

Job Requirements

  • high school diploma preferred
  • previous housekeeping experience required or equivalent training
  • understand and communicate in English

Job Qualifications

  • high school diploma preferred
  • previous housekeeping experience required or equivalent training
  • understand and communicate in English

Job Duties

  • greet guests upon interaction with a warm and friendly greeting
  • clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming
  • change bed linens and replace towels and other amenities
  • clean and polish furniture and fixtures
  • dust furniture, walls or equipment
  • notify managers concerning the need for repairs in guest rooms
  • process guest items left in rooms according to lost and found policy
  • practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • perform house person and lobby attendant duties when short staffed or during peak periods
  • be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • ensure overall guest satisfaction
  • perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)


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