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Room Attendant - Housekeeper

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Competitive wages for full time and part time opportunities
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee assistance program
Wellness Program
Educational/Professional Development
Referral Bonus Program

Job Description

HHM Hotels is a reputable and guest-centric hospitality company known for delivering exceptional lodging experiences across its expanding collection of hotels. Committed to creating a welcoming environment and ensuring guest satisfaction, HHM Hotels emphasizes quality services, cleanliness, and attentive customer care. The company values its employees as key contributors to its success and offers a positive work culture that fosters growth and development. With a focus on excellence and operational efficiency, HHM Hotels continually seeks motivated individuals to join its team and support its mission to provide memorable stays for all guests.

The role of Room Attendant at HHM Hotels is a vital position within the housekeeping department responsible for maintaining the cleanliness and overall appearance of guest rooms to meet established standards. The Room Attendant ensures that each guest room is immaculate, comfortable, and inviting by performing thorough cleaning tasks including sweeping, mopping, vacuuming, and dusting. This role directly impacts guest satisfaction by providing a clean and pleasant environment. The Room Attendant also handles the changing of bed linens, restocking amenities, and reporting any maintenance needs to the appropriate department.

This position requires physical stamina as it involves tasks such as lifting, bending, and standing for extended periods, while adhering to safety standards including those set by OSHA and MSDS. Additionally, the Room Attendant must communicate effectively in English and maintain a friendly, professional demeanor when interacting with guests to enhance their stay. Flexibility in work schedule is expected, as duties may include weekends and holidays.

HHM Hotels offers competitive wages and benefits to both full-time and part-time team members. The company also promotes career advancement opportunities within the housekeeping department, providing a clear career path from Room Attendant to Housekeeping Supervisor, Assistant Executive Housekeeper, and Executive Housekeeper. HHM Hotels values continuous learning and professional development, ensuring employees have resources to enhance their skills and career growth.

Joining HHM Hotels as a Room Attendant means becoming part of a team that truly believes in people as their greatest capability, delivering service with heart, striving for excellence, staying adaptable, and taking ownership of their responsibilities. This role represents an excellent opportunity for individuals passionate about hospitality and motivated to contribute to a smooth and enjoyable guest experience in a rewarding work environment.

Job Requirements

  • High school diploma preferred
  • Previous housekeeping experience required or equivalent training
  • Understand and communicate in English

Job Qualifications

  • High school diploma preferred
  • Previous housekeeping experience required or equivalent training
  • Understand and communicate in English

Job Duties

  • Greet guests upon interaction with a warm and friendly greeting
  • Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming
  • Change bed linens and replace towels and other amenities
  • Clean and polish furniture and fixtures
  • Dust furniture, walls or equipment
  • Notify managers concerning the need for repairs in guest rooms
  • Process guest items left in rooms according to lost and found policy
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • Perform house person and lobby attendant duties when short staffed or during peak periods
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • Ensure overall guest satisfaction
  • Perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)


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