Room Attendant - Housekeeper

HHM Hotels is a distinguished hospitality company known for its commitment to providing exceptional guest experiences across its diverse portfolio of properties. As a company that values excellence, innovation, and heartfelt service, HHM Hotels has built a reputation as a premier employer in the hotel industry. The company fosters a supportive and inclusive work environment where employees are encouraged to grow professionally and develop their skills through various training and development opportunities. HHM Hotels operates with a strong belief in the principles of People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guides every aspect of their operations and customer service.

The role of a Housekeeper at HHM Hotels is vital to maintaining the cleanliness and comfort of guest rooms, ensuring that all rooms adhere to the highest established standards. This position offers both full-time and part-time opportunities, with competitive wages and a comprehensive benefits package. Housekeepers are essential team members who contribute directly to guest satisfaction and the overall ambiance of the hotel. The role involves regular interaction with guests, providing warm and friendly greetings, and addressing any immediate needs or concerns related to room cleanliness.

Housekeepers at HHM Hotels are responsible for cleaning guest rooms according to established standards within specified time frames. This includes sweeping, mopping, scrubbing, or vacuuming floors and other surfaces, changing bed linens, replacing towels and amenities, and ensuring that furniture and fixtures are polished and dust-free. They also report any maintenance issues or repairs needed in guest rooms to management to ensure timely resolution. The role requires adherence to safe work practices, including the use of protective safety equipment and compliance with OSHA and MSDS guidelines. Additionally, housekeepers may step into other support roles such as house person or lobby attendant during peak periods or staff shortages.

Beyond the physical tasks, housekeepers contribute to the hotel’s reputation by actively working towards increasing departmental and overall guest satisfaction scores. The position requires a strong attention to detail and a proactive approach to ensuring guest comfort and satisfaction. Housekeepers are also responsible for handling guest items left behind according to the lost and found policy.

HHM Hotels supports the professional growth of housekeepers by offering clear advancement opportunities from Housekeeping Supervisor to Assistant Executive Housekeeper, and eventually to Executive Housekeeper. This career path provides motivated employees with the chance to develop leadership skills and advance within the organization. The company places a high value on employees who embody their core beliefs and contribute positively to the guest experience and workplace culture.