Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Uniform allowance
Job Description
The hiring establishment is a well-known full-service hotel chain committed to providing exceptional guest experiences through cleanliness, comfort, and outstanding customer service. This company prides itself on maintaining high standards in all areas of hospitality and ensuring every guest feels welcome and valued during their stay. With numerous locations, the hotel offers diverse amenities such as Wireless Internet, a Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, Omni Kids Program, Food and Beverage outlets, a Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Spaces, and ample Parking Garage facilities. Established in the hospitality industry, the hotel chain values... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in housekeeping or hospitality preferred
- ability to follow detailed instructions and procedures
- physical ability to perform cleaning and lifting tasks
- flexibility to work various shifts including weekends and holidays
- strong attention to detail
- good communication skills
- ability to maintain professionalism under pressure
Job Qualifications
- High school diploma or equivalent
- previous housekeeping or hotel experience preferred
- knowledge of hospitality industry standards
- excellent communication and interpersonal skills
- ability to work efficiently both independently and as part of a team
- basic knowledge of safety and security procedures
- ability to handle guest requests courteously and professionally
- good organizational and time management skills
Job Duties
- Complete full service for assigned number of rooms within allotted time
- keep housekeeping supply cart neat and organized
- remove room service tables and trays from guest rooms and place in designated service landing areas
- maintain guest hallways neat and free of linen at all times
- check all equipment prior to and after use to ensure it is in good working order
- place room attendant 'In room' sign on outside of guest door while servicing room
- be knowledgeable of Room Attendant Moments of Service scenarios and execute to standard
- position housekeeping cart in front of guest room door when servicing vacant rooms
- ensure guest room door is shut while servicing vacant rooms and open when servicing occupied rooms
- follow guest identification procedures before allowing entry
- log all lost and found items appropriately
- follow-up on all guest requests and concerns adhering to service recovery process
- be familiar with all hotel amenities and facilities
- aid guests in locating other areas of the hotel
- follow all company safety and security policies and procedures
- report accidents, injuries, and unsafe work conditions
- complete safety training and certifications
- follow all company policies and procedures
- ensure clean uniform and professional personal appearance
- maintain confidentiality of proprietary information
- protect company assets
- be pleasant, smile and greet all guests using surnames when obtained
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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