Room attendant - FT-1

We are Sonesta International Hotels, the 8th largest hotel company in the United States and rapidly expanding. Our extensive portfolio includes over 1000 properties across eight countries, featuring a unique blend of full-service and focused hotels situated in major cities. We operate a diverse range of owned, managed, and franchised properties, which enables us to have a presence wherever travelers want to be. At Sonesta, the core of our business is hospitality driven by authentic human connections. Our commitment is to delivering exceptional service with passion, fostering loyalty with intentional purpose, and creating memorable experiences that resonate with every guest. We pride ourselves on upholding the highest standards of quality and value while ensuring that every stay at Sonesta Hotels meets and exceeds guest expectations.

The Room Attendant (RA) position at Sonesta International Hotels plays a vital role in maintaining the cleanliness and overall condition of guest rooms, public spaces, and laundry facilities. Working closely with the Housekeeping Management Team, the Room Attendant is responsible for adhering to brand standards for timing, product use, and placement, thereby ensuring total guest satisfaction with every interaction. This role demands meticulous attention to detail, strong organizational skills, and a commitment to upholding the Sonesta G.U.E.S.T. standards, which emphasize service excellence. Room Attendants clean assigned rooms thoroughly, including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, and removing trash. Additionally, they may be responsible for cleaning kitchen appliances and items like refrigerators, microwaves, coffee makers, and dishware within guest rooms.

When assigned to laundry duties, Room Attendants manage laundry supplies and equipment, operate washers and dryers according to hotel protocols, and inspect linens for damages or stains. Folded linens are stored properly, and any damages are reported to supervisors. The role also requires vigilant tracking and minimization of supply waste. Room Attendants assist with deep cleaning projects, report any needed repairs or unsafe conditions promptly, and handle lost and found items in accordance with established procedures. Collaboration is essential in this role, requiring regular communication and coordination with other shifts and departmental management to promote teamwork and quality service.

This position involves physical demands such as standing for extended periods, bending, kneeling, climbing, and moving around the facility. The ability to lift or carry items up to 75 pounds is also necessary. Flexibility in working hours is required, including mornings, evenings, weekends, and holidays. At Sonesta, we support our employees with comprehensive benefits focused on health, wellbeing, and financial security. We are also an equal opportunity employer valuing diversity and inclusion in the workplace. Individuals passionate about hospitality and eager to contribute to a thriving team environment will find a rewarding career opportunity as a Room Attendant at Sonesta International Hotels.