Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
team environment
Job Description
Loews Philadelphia Hotel is situated in the nation's first skyscraper, offering a blend of historic charm and modern luxury. Located in Philadelphia, the hotel benefits from a dynamic and expanding skyline, a vibrant arts scene, and a diverse cultural atmosphere that positions its neighborhood as a sought-after cultural and business destination. As a luxury hotel brand, Loews Philadelphia Hotel prides itself on providing warm sophistication and an exceptional guest experience, combining elements of the past with contemporary amenities and services. The hotel is known for its polished hospitality services, refined accommodations, and dedication to memorable stays for both leisure and... Show More
Job Requirements
- Basic English language skills
- ability to push stand stoop bend and lift items weighing up to 25 pounds repetitively during entire shift
- ability to work a flexible schedule including weekends and holidays
- adherence to OSHA regulations and hotel standards
- polite friendly and helpful demeanor
- ability to maintain confidentiality and respect guest privacy
- physical stamina and mobility for cleaning duties
- prior experience in housekeeping preferred but not required
Job Qualifications
- Service orientation
- able to work as part of a dynamic quality-driven team
- basic English language skills
- good physical stamina and ability to lift up to 25 pounds repeatedly
- flexibility to work weekends and holidays
- strong attention to detail
- excellent guest relations skills
- knowledge of cleaning chemicals and safety procedures
- ability to follow detailed instructions and procedures
Job Duties
- Reports to work as scheduled in proper uniform in accordance with company personal appearance standards
- cleans and sanitizes all assigned rooms and bathrooms
- follows designated sequence of room assignments
- cleans guestroom windows to hotel standards
- replaces all amenities and linens according to hotel standards
- keeps cart and linen closets clean and orderly
- reports irregularities such as hot-plates pets suspicious persons and behavior unusual items and activities to supervisor
- notifies supervisors of discrepancies such as vacant rooms
- turns in lost and found items as per hotel standards
- reports items of value left unsecured in hallways and guestrooms
- cleans assigned rooms within shift time requirements passing all inspections
- removes room service trays from rooms and places in on floor by room entrance
- replaces burned out light bulbs according to hotel standards
- assists in preparation and deep cleaning of VIP rooms
- cleans spots on walls
- cleans spots on carpets
- completes special cleaning projects
- refills cleaning bottles with chemicals according to department guidelines
- applies excellent guest relations skills when interacting with guests
- interacts with guests in friendly and professional manner
- anticipates guest needs demonstrating sensitivity and responsiveness ensuring complete guest satisfaction and repeat business
- familiar knowledgeable about hotel and able to explain locations and operating hours of hotel facilities
- satisfies guest requests for information and services
- demonstrates friendly attitude to co-workers and all other hotel staff
- treats guests and other employees with courtesy and respect
- consistently maintains positive attitude that ensures best guest experience
- gives recognition to repeat guests
- follows procedures when entering guest rooms always keeping guests need for privacy in mind
- handles all guest complaints according to star service standards notifies manager of actions taken
- adheres to OSHA regulations and hotel policies and procedures regarding emergencies safe work practices and wearing of protective gear as necessary
- adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
- thorough knowledge of proper cleaning methods for various surfaces
- uses proper chemicals when cleaning as described by department procedures
- thorough knowledge of proper carpet and upholstery care policies and procedures
- adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel
- performs all duties in timely and professional manner
- performs visual inspection before leaving any areas
- follows procedures for issuance and return of room keys prioritizing of rooms record-keeping and status updates
- demonstrates working knowledge and team effort in accomplishing additional projects as assigned
- observes hotel telephone etiquette message and call handling procedures
- reads departmental log book and bulletin board on daily basis
- observes guidelines for using and maintaining all pertinent equipment
- complies with all specific HOSTAR policies and procedures
- follows policies and procedures in preparing for and performing turndown service
- attends all department meetings as scheduled
- maintains assigned closets and employee areas in accordance with established policies and procedures
- demonstrates ability to provide coverage in related departments as directed
- special projects and duties as assigned
- promotes and applies teamwork skills at all times
- notifies appropriate individual promptly and fully of problems and or unusual matters of significance
- is polite friendly and helpful to guests management and fellow employees
- executes emergency procedures in accordance with hotel standards
- complies with required safety regulations and procedures
- attends appropriate hotel meetings and training sessions
- maintains cleanliness and excellent condition of equipment and work area
- complies with hotel standards policies and rules
- recycles whenever possible
- remains current with hotel information and changes
- complies with hotel uniform and grooming standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities