Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Lunch break
uniform provided
Job Description
The hiring establishment is a reputable hotel known for providing exceptional hospitality services and maintaining high standards of cleanliness and guest satisfaction. As a prominent player in the hospitality industry, the hotel prides itself on offering luxurious accommodations, state-of-the-art facilities, and a welcoming atmosphere to travelers from around the world. The hotel caters to a diverse clientele including business travelers, vacationing families, and international tourists, ensuring they experience comfort and top-tier service during their stay. The hotel environment is dynamic, team-oriented, and service-focused, emphasizing the importance of professionalism, attention to detail, and customer care to uphold the hotel's sterling reputation.Show More
Job Requirements
- Maintain complete knowledge of and comply with all departmental policies service procedures and standards
- maintain complete knowledge of correct maintenance and use of equipment use equipment only as intended
- anticipate guests’ needs respond promptly and acknowledge all guests however busy and whatever time of day
- always maintain positive guest relations
- be familiar with all hotel services features and local attractions activities in order to respond to guest inquiries accurately
- resolve guest complaints ensuring guest satisfaction
- monitor and maintain cleanliness sanitation and organization of assigned work areas
- use correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements
Job Qualifications
- Previous experience in housekeeping or a similar role
- ability to follow instructions and hotel standards
- good communication skills
- physical stamina and ability to perform cleaning tasks
- attention to detail
- basic knowledge of cleaning chemicals and safety procedures
- ability to work in a fast-paced environment
Job Duties
- Clean guest rooms as assigned ensuring the hotel’s established standards of cleanliness
- report any maintenance deficiencies
- handle guest requests or complaints
- ensure confidentiality and security of all guest rooms
- maintain knowledge of departmental policies service procedures and standards
- maintain knowledge of correct maintenance and use of equipment
- anticipate guests’ needs respond promptly and acknowledge all guests
- maintain positive guest relations
- be familiar with hotel services features and local attractions activities to respond to inquiries accurately
- resolve guest complaints ensuring guest satisfaction
- monitor and maintain cleanliness sanitation and organization of assigned work areas
- use correct cleaning chemicals according to OSHA regulations and hotel requirements
- clean guest rooms by category priority
- transport cart with cleaning supplies amenities and linens to assigned guest room
- service assigned guest rooms
- empty trash containers and ashtrays
- remove all dirty terry and replace with clean per designated layout
- clean bathroom mirrors vanity sink toilet shower walls bathtub shower curtain and floor
- replace facial toilet tissue and bathroom amenities
- inspect condition of bathrobes and replace soiled or damaged ones
- remove dirty bed linen and make up bed with clean linen
- replace laundry bags and slips
- clean closets and door tracks on checkout rooms removing dust and debris
- ensure correct amount and placement of hangers pillow and luggage rack
- dust and polish all furniture
- realign furniture to floor plan
- open drawers and doors in checkout rooms and remove items left by guests dust inside
- check under beds chairs and sofas for debris and remove if present
- inspect furniture for tears rips or stains report damage to supervisor
- remove dust debris and foreign particles from upholstered furniture including crevices and under cushions
- dust pictures frames and mirrors
- remove dust and debris on television VCR clock radio remote control and cable box
- set correct time on clock correct TV channel and movie rental insert
- clean lamps and light switches check for proper working order
- remove dust spots and smears from windows ledges and frames
- remove dust grease and smears from telephones and reposition properly
- empty liquid from ice bucket and wipe all surfaces dry
- remove dust smudge and spills from mini bar ensure it is plugged in and securely locked
- remove dust on drapes weekly realign daily
- inspect condition of amenities in desk drawers and guest service directory replace designated amounts in proper locations
- remove trash debris and cobwebs from balcony patio
- inspect condition of planters and plants remove debris
- remove dust dirt marks and fingerprints from entrance doors
- ensure presence of fire safety rate cards and DND sign inspect condition and replace as needed
- remove dust dirt and smudges from AC unit vents grids and thermostat set thermostat to designated level
- remove dust stains and marks from baseboards ledges and corners
- vacuum carpet in guest room
- spray room with deodorizer
- update status of rooms cleaned on assignment sheet
- return and restock cart at end of shift
- wipe vacuums clean
- report damage or maintenance problems to supervisor
- turn over lost and found items to supervisor
- make up cribs and roll-a-ways if used
- re-hang and fold guest clothes and pair shoes
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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