Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $27.28
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Equal opportunity employer
Department of homeland security's e-verify program
Hourly rate $27.28
Job Description
L'Ermitage Beverly Hills is a prestigious luxury hotel that has been an integral part of the Beverly Hills community since 1975. Known for its intimate ambiance and residentially inspired all-suite accommodations, L'Ermitage offers guests a uniquely warm and welcoming experience. Guests at this hotel enjoy a signature blend of top-tier amenities, an impressive art collection, and meticulously tailored service designed to make every visit feel like a home away from home. The hotel prides itself on upholding the highest standards of hospitality efficiency and sophistication, including 5-star Forbes and 5 Diamond AAA ratings. As a standout establishment in the hospitality... Show More
Job Requirements
- Must be able to bend, stoop, squat and stretch to fulfill necessary tasks
- Must be able to lift, push, and pull up to 25lbs on a regular and continuing basis
- Must be able to stand and exert well-paced mobility for up to 8 hours in length
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
- High school graduate or equivalent education preferred
- 1 to 2 years previous experience in a similar position in a luxury hotel preferred
- Flexible schedule - willing and able to work shift duties that may include evenings, nights, weekends, and holidays
- Ability to motivate and inspire others to work cooperatively to achieve a designated goal
Job Qualifications
- High school graduate or equivalent education preferred
- 1 to 2 years previous experience in a similar position in a luxury hotel preferred
- Ability to motivate and inspire others to work cooperatively to achieve a designated goal
- Ability to maintain confidentiality of guest information and pertinent hotel data
- Flexible schedule with willingness and ability to work shift duties that may include evenings, nights, weekends, and holidays
- All colleagues must maintain a neat and well-groomed appearance
Job Duties
- Maintain and execute 5-star Forbes and 5 Diamonds AAA standards
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment
- Create positive guest relations by anticipating guests' needs, responding promptly and always acknowledging guests
- Be familiar with all hotel services, features and local attractions, and activities, to respond to guest inquiries accurately
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Clean and service assigned rooms in accordance with service procedures and standards
- Remove all dirty terry and replace with clean par to designated layout
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor, and empty trash containers and ashtrays
- Replace facial, toilet tissue and bathroom amenities in correct amount and location
- Inspect condition of bathrobes and replace soiled/damaged ones
- Remove laundry bags and slips, dirty bed linen, and make up bed with clean linen
- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and luggage rack
- Open all drawers/doors in check-out rooms and remove items left by previous guest
- Check under bed(s), chairs and sofa for debris and remove if present
- Inspect condition of all furniture for tears, rips, or stains
- report any damages to the supervisor
- Remove dust and debris from designated areas including but not limited to, all furniture, media, and accessories, and realign furniture to floor plan and replace missing items
- Remove dust, smudges, and spills from mini bar
- restock items and ensure it is plugged in and secure
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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