Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $12.50 - $15.75
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Work Schedule

Weekend Shifts
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Benefits

hourly wage
flexible weekend schedule
On-the-job training
Employee Discounts
Supportive team environment

Job Description

Highgate is a distinguished leader in real estate investment and hospitality management, managing a remarkable portfolio of over $15 billion in assets. This global company oversees more than 400 hotels across multiple continents including North America, Europe, the Caribbean, and Latin America. With a legacy spanning over 30 years, Highgate has established itself as an innovator in the hospitality industry, specializing in custom lifestyle hotel brands, legacy brands, and independent hotels and resorts. The company excels in delivering contemporary programming coupled with a strong digital presence, enhancing guest experiences and operational efficiency. Renowned for leveraging cutting-edge revenue management technology, Highgate skillfully identifies and anticipates market trends to maximize asset value and drive superior financial performance.

Situated within this expansive network is the Hampton Inn Fort Wayne, located at 5702 Challenger Parkway, Fort Wayne, IN. This location is dedicated to creating a welcoming and comfortable environment for guests, supported by a committed team delivering exceptional hospitality services. The Room Attendant role is an essential part of this team, fundamentally responsible for maintaining immaculate guestrooms and ensuring guest satisfaction. This is a weekend-only position, specifically targeting Saturdays and Sundays, designed for individuals who excel in delivering courteous and efficient service while upholding the highest cleanliness standards.

The Room Attendant plays a critical role in the guest experience by thoroughly cleaning each guestroom according to established standards, preparing the housekeeping cart with all necessary supplies, and maintaining the tidiness of hallways, public areas, and closets. Attention to detail and a proactive approach to maintenance and reporting are key facets of this role, requiring the attendant to identify and communicate any missing items or repair needs promptly to supervisors. Handling lost and found items with care and professionalism further underscores the importance of this position in delivering seamless service.

Candidates stepping into this role can expect to work in an environment that values efficiency, cleanliness, and guest satisfaction above all. Physical demands include the ability to lift and move objects up to 50 pounds occasionally and stand for the entire duration of shifts. Effective communication skills, both verbal and written, are critical for interacting with guests and team members alike. This role offers a unique opportunity for those interested in gaining experience in the hospitality industry through a well-regarded and globally recognized company. Employment is hourly and is specifically structured for weekend availability, making it an excellent opportunity for individuals seeking flexible schedules or supplementary income.

Joining Highgate at Hampton Inn Fort Wayne means becoming part of a company that respects its employees and values their contributions to the overall guest experience. As a Room Attendant, individuals will be integral to maintaining the high standards that Highgate is known for while enjoying the dynamic and supportive atmosphere of the hospitality sector. This position provides practical experience in a vital operational role within a leading hotel management company acknowledged for its excellence in property management and customer service.

Job Requirements

  • High school diploma or equivalent
  • Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently to lift, carry, push, or pull objects
  • Ability to stand during entire shift
  • Effective verbal and written communication skills
  • Attentive, friendly, courteous and service-oriented demeanor

Job Qualifications

  • High school diploma or equivalent preferred
  • Experience in a hotel or related field preferred
  • Ability to communicate effectively both verbally and in writing with employees and guests
  • Friendly, courteous, and service-oriented manner
  • Ability to stand for the entire shift

Job Duties

  • Thoroughly clean guestrooms according to standards
  • Complete all pre-cleaning duties including guest supplies, cleaning supplies, and linen setup
  • Remove all trash and dirty linen from guestrooms and hallways
  • Keep all hallways, public areas and closets clean, neat and vacuumed
  • Restock housekeeping cleaning cart for next day use
  • Replenish chemical bottles
  • Report all missing items from rooms to Housekeeping Supervisor/Manager
  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager
  • Handle items for Lost and Found according to standards
  • Ensure overall guest satisfaction

Job Criteria

Experience

No experience required


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