Room Attendant

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.50
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
competitive pay
flexible scheduling

Job Description

The Residence Inn by Marriott Austin Southwest, managed by Moody National Management LP, is a well-established hotel known for its dedication to providing exceptional guest experiences and comfortable accommodations. As part of the globally recognized Marriott brand, the Residence Inn Austin Southwest prides itself on delivering quality service, clean and welcoming environments, and a range of amenities designed for both short-term travelers and long-term guests. The hotel also emphasizes employee growth and team collaboration, making it an outstanding place to build a career in hospitality.

This particular opportunity is for the position of Room Attendant, a vital role focused on maintaining the cleanliness, safety, and overall presentation of guest rooms. The Room Attendant contributes significantly to guest satisfaction by ensuring that every room meets or exceeds the brand's strict standards for hygiene and orderliness. Beyond cleaning duties, this role requires a genuine passion for customer service, attention to detail, and a commitment to creating a positive atmosphere for guests. Full-time associates benefit from competitive pay, flexible scheduling, paid time off, and a comprehensive benefits package that includes medical, dental, vision coverage, and a 401(k) plan with employer match. The company encourages applications from candidates who are eager to learn and grow, emphasizing that real people with a strong work ethic have valued voices in their hiring process.

Room Attendants at the Residence Inn by Marriott Austin Southwest are not just hired to perform tasks but are seen as essential members of the team who can build a promising hospitality career. Candidates who may feel underqualified are encouraged to apply, as the employer believes in on-the-job learning and supports employee development. The work environment is that of a hotel with routine use of commercial cleaning equipment and exposure to cleaning chemicals, necessitating adherence to safety standards and procedures. Employees are expected to work indoors but remain dynamic and efficient to meet the demands of the role throughout their shifts.

Overall, this role is perfectly tailored for individuals who have a passion for cleanliness, a desire to contribute to quality guest experiences, and the ability to work collaboratively within a team. The Residence Inn by Marriott Austin Southwest offers a supportive and respectful workplace where employees can thrive and advance in their careers within the hospitality industry.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in housekeeping or related role preferred
  • Ability to perform physical demands of the role including lifting and standing for extended periods
  • Basic reading and communication skills in English
  • Willingness to work flexible shifts including weekends and holidays
  • Ability to follow safety guidelines and operate cleaning equipment safely
  • Customer service orientation
  • Ability to work effectively both independently and as part of a team

Job Qualifications

  • Sound working familiarity with safety and security procedures and guidelines
  • ability to safely operate commercial housekeeping equipment
  • Ability to read and understand written instructions
  • Good command of the English language
  • second language proficiency desirable
  • Excellent time management skills
  • ability to multi-task and prioritize work
  • Ability to maintain customer focus
  • Excellent organizational and planning skills
  • Excellent interpersonal skills
  • Ability to work well in a team environment
  • Ability to follow corporate and brand standards and procedures

Job Duties

  • Clean assigned guest rooms and stock with appropriate supplies in accordance with quality and timeliness standards
  • pick up trash
  • change linen
  • make bed
  • clean bathroom thoroughly
  • vacuum and dust the guest room
  • clean windows and balcony if applicable
  • Respond to guest inquiries in a courteous manner
  • professionally resolve issues
  • promptly report lost or missing guest possessions
  • Promptly report any unsafe, broken, or missing furnishings, equipment, or fixtures to the Executive Housekeeper or Shift Supervisor
  • Maintain required inventory on housekeeping cart
  • order or obtain additional supplies as needed
  • store the cart in accordance with established procedures
  • Assist in the Laundry Department as requested
  • Deep cleaning projects and daily special projects
  • Other duties as assigned by management

Job Criteria

Experience

No experience required


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