Room Attendant

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $24.00 - $28.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Tiered medical plans

Chiropractic

Acupuncture

long term disability

tiered ppo dental plans

voluntary supplemental medical plans

Vision

Paid holidays

Employee assistance program

pto and sick pay

Flexible Spending Account (FSA)

401K matching program

Life & AD&D insurance

Pre-Tax Commuter and Parking Benefits

eos employee rates plus 50% off f&b and retail

Employee Job Referral Program

Employee Recognition Programs and Appreciation Events

Job Description

The Barnes San Francisco, Tapestry Collection by Hilton, is a distinguished boutique hotel located just a block away from the vibrant Union Square on Powell Street. The hotel is renowned for its blend of historic charm and contemporary Italian-inspired decor, housed in a building with a rich history dating back to 1906-1907, when it initially opened as the Hotel Manx. As part of the EOS Hospitality Group, The Barnes Hotel prides itself on core values such as Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community, and the philosophy of "Do Well and Do Good." This reflects in the hotel’s commitment to delivering exceptional guest experiences along with fostering a supportive and inclusive work environment for its employees.

The Barnes Hotel offers competitive salaries and comprehensive benefit plans designed to attract and retain dedicated professionals in the hospitality industry. This role is a full-time hourly position with a wage rate ranging from $24.00 to $28.00 per hour. Employees are also entitled to an impressive suite of benefits, including various medical plans, dental and vision coverage, paid holidays, and retirement savings opportunities.

The role of Room Attendant at The Barnes Hotel is crucial in maintaining the high standards of guest satisfaction synonymous with luxury hospitality. The Room Attendant’s primary responsibility is to ensure that guest rooms are impeccably clean, well-stocked, and inviting, contributing to a comfortable and pleasant stay. This involves changing towels, making beds with clean linen, cleaning bathrooms, and thoroughly addressing any guest inquiries regarding the hotel services or local attractions.

This position demands attention to detail and a dedicated approach to maintaining room hygiene and organization. Room Attendants are required to be familiar with all departmental policies, service standards, and correct equipment usage. Beyond cleaning duties, the Room Attendant must also monitor the condition of furniture and amenities, report damages, remove debris, restock minibar items, and arrange furniture according to the specified floor plan.

In addition to the physical tasks, this role requires excellent interpersonal skills to appropriately respond and address guest needs and queries, ensuring personalized and considerate customer service. Due to the fluctuating demands of the hospitality industry, employees must be flexible with their work schedules, including working holidays and weekends when necessary.

Physical demands of the job include bending, stooping, squatting, and lifting or moving items up to 25 pounds regularly. The employee must have the ability to stand, walk, and perform repetitive motions for up to eight hours a day, wearing a neat and well-groomed appearance as per the hotel's standards.

Working as a Room Attendant at The Barnes Hotel represents a significant opportunity for individuals who are passionate about hospitality, uphold professionalism, and thrive in a collaborative team environment. The hotel’s dedication to inclusivity and equal opportunity ensures a supportive workplace culture where diversity is respected and valued, creating a welcoming atmosphere not only for guests but for the workforce as well. Employees have access to numerous perks, including employee rates at EOS group properties, referral programs, and recognition events, which help build morale and encourage ongoing career development within the company.

Job Requirements

High school or equivalent preferred
1 to 2 years previous experience in a similar position in a luxury hotel preferred
must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
must be able to lift, push, and pull up to 25lbs on a regular and continuing basis
must be able walk, stand and exert well placed mobility for up to eight (8) hours
requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules including holidays and weekends to reflect the business needs of the hotel

Job Qualifications

The ability to listen to, assess, and appropriately respond to information conveyed through speech
the ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis
the ability to subordinate one’s personal agenda in favor of working collaboratively with the team to achieve departmental goals
the ability to motivate and inspire others to work cooperatively to achieve a designated goal
the ability to maintain confidentiality of guest information and pertinent Hotel data
high school or equivalent preferred
1 to 2 years previous experience in a similar position in a luxury hotel preferred
all colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)
hospitality background preferred
high end hotel a plus

Job Duties

Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards, and correct maintenance and use of equipment
be familiar with all hotel services, features, local attractions, and activities, to respond to guest inquiries accurately
monitor and maintain cleanliness, sanitation, and organization of assigned work areas
remove all dirty terry and replace with clean par to designated layout
remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor, and empty trash containers
replace facial, toilet tissue, and bathroom amenities in the correct amount and location
inspect the condition of bathrobes and replace soiled/damaged ones
remove laundry bags and slips, dirty bed linen, and make up the bed with clean linen
clean closets and door tracks on check-out rooms, removing dust and debris, ensure correct amount and placement of hangers, extra blanket/pillow, and a luggage rack
open all drawers/doors in check-out rooms and remove items left by previous guests
check under bed(s), chairs, and sofa for debris and remove if present
inspect the condition of all furniture for tears, rips, or stains
report any damage to the supervisor
address guests’ queries (e.g. on additional services)
remove dust and debris from designated areas including but not limited to, all furniture, media, and accessories, and realign furniture to floor plan and replace missing items
remove dust, smudges, and spills from the minibar
restock items and ensure it is plugged in and secured