Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $11.00 - $13.75
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities

Job Description

LBA Hospitality is a renowned leader in the hospitality industry, committed to delivering outstanding guest experiences through exceptional service and a dedication to quality. With a strong presence in lodging and hotel management, LBA Hospitality upholds high standards of professionalism, trust, and integrity across all its operations. The company places a significant emphasis on honesty and trustworthiness, particularly for roles that involve access to guest rooms and private property. As part of its workforce, LBA Hospitality fosters a culture of respect, safety, and care, ensuring that associates are well-trained and equipped to provide superior hospitality services that meet and exceed guest expectations.

This Housekeeping Associate role is a vital position within LBA Hospitality, designed to maintain cleanliness and organization in the guest rooms and throughout the property. The position offers an opportunity to be part of a dynamic team that values efficiency, courtesy, and professionalism while adhering strictly to company guidelines and procedures. This full-time, on-site role requires physical stamina, impeccable attention to detail, and a commitment to upholding the cleanliness standards that define the brand's reputation. The successful candidate will perform essential duties such as cleaning guest rooms to brand standards, managing supplies responsibly, and responding promptly to guest requests, all while maintaining a friendly and hospitable attitude. This role reports directly to the housekeeping supervisor and offers potential advancement opportunities into supervisory or managerial roles within the housekeeping department.

The Housekeeping Associate must be physically capable of performing demanding tasks like standing for extended periods, lifting and carrying supplies, bending, and reaching, ensuring that guest rooms are guest-ready within specific time and quality standards. Safety and security awareness is paramount, including adherence to guidelines and prompt reporting of hazardous conditions. Additionally, associates are expected to use technology effectively, including computer systems like Quore and Hotel Effectiveness, to document tasks and communicate efficiently.

LBA Hospitality values associates who act with discretion, respect guest privacy, and maintain a professional appearance according to grooming and uniform policies. The position demands teamwork and independence, requiring the associate to manage their duties autonomously while collaborating closely with colleagues. This role is essential in reinforcing LBA Hospitality's commitment to a clean, safe, and welcoming environment, thus directly impacting guest satisfaction and loyalty.

Overall, this Housekeeping Associate position is more than just maintaining cleanliness; it represents a critical touchpoint in the guest experience, where attention to detail meets genuine care and professionalism. Those who thrive in this role can look forward to a rewarding career path with opportunities for growth within the organization, including positions like Room Inspector and Housekeeping Manager. LBA Hospitality provides a supportive environment that recognizes hard work, integrity, and the vital role associates play in the overall success of the company.

Job Requirements

  • High school diploma or equivalent
  • Prior housekeeping experience preferred
  • Ability to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
  • Must be able to push or pull 60 pounds unassisted
  • Must be able to lift and/or carry 30 pounds unassisted
  • Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel
  • Must have good vision and hearing
  • Must be able to communicate effectively with guests and co-workers
  • Must pass appropriate security clearances as per company policy
  • Must demonstrate honesty and trustworthiness at all times
  • Must be physically present at the hotel
  • Must be able to work any day or shift including weekends
  • Must maintain professional appearance and adhere to grooming and uniform standards

Job Qualifications

  • Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities preferred
  • High school diploma or equivalent
  • Ability to perform major life activities such as standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
  • Ability to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
  • Ability to stand for eight hours, bend, stretch, reach, crawl, and kneel
  • Ability to see and hear
  • Ability to communicate professionally with guests and co-workers
  • Knowledge of proper handling of linens and supplies
  • Knowledge of guestroom cleaning procedures
  • Knowledge of safety and security measures
  • Ability to maintain designated minutes per room
  • Ability to follow cleaning procedures systematically
  • Professional and hospitable attitude when assisting with guest issues
  • Ability to work independently and as a team member
  • Ability to comply with all standards
  • Ability to multi-task and remain service centric
  • Ability to communicate effectively via various methods including messages and communication logs
  • Ability to learn and use computer systems such as Quore and Hotel Effectiveness
  • Ability to exercise discretion to maintain guest privacy

Job Duties

  • Provide excellent guest service in an efficient, courteous, professional manner following LBA standards of friendly hospitality
  • Clean vacant dirty rooms to be guest ready and return occupied dirty rooms to an occupied clean status within specified time and accuracy constraints
  • Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards
  • Follow all cleaning procedures outlined in the housekeeping training and training checklist
  • Perform general clean procedures every 90 days
  • Report any discrepancies to the immediate supervisor
  • Assist in maintaining other areas of the hotel in a clean and orderly condition, including associate breakroom, restrooms, public areas, stairwells, and back of the house area
  • Respond to guest requests and inquiries immediately
  • Adhere to emergency procedures and understand safety and security needs of guests and associates
  • Perform other duties as assigned within capability

Job Criteria

Experience

Entry Level (1-2 years)


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