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RN Patient Care Facilitator: Neonatal Intensive Care Unit at North Memorial Healthcare

North Memorial Healthcare

RN Patient Care Facilitator: Neonatal Intensive Care Unit

Maple Grove, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $46.32 - $74.81

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

401k retirement match

Paid Time Off

adoption reimbursement

Child care discount

Education tuition reimbursement

fitness center access

Job Description

North Memorial Health is a renowned health system committed to delivering exceptional healthcare services across multiple locations in Minnesota. With two hospital sites located in Robbinsdale and Maple Grove, along with a network of 23 clinics that include primary care, specialty clinics, urgent care centers, and emergency services, North Memorial Health stands as a pillar of comprehensive community health care across five counties. The Robbinsdale Hospital is a 385-bed facility recognized for its Level 1 Trauma center designation for over 25 years and also serves as a Level II pediatric trauma center. Meanwhile, the Maple Grove Hospital, established in 2009, is a 134-bed facility distinguished for specialized women and children care, boasting a Level III Neonatal Intensive Care Unit (NICU) and hosting the largest Family Birth Center in the state with approximately 5,000 deliveries annually and over 60,000 babies delivered to date. Both hospitals have received notable accolades including positions on the 2022 Fortune/Merative 100 Top Hospitals list and the 2023 Women’s Choice Award Best Hospitals list. North Memorial Health fosters an inclusive workforce culture rooted in values such as Advocating Courageously, Rallying Together, Respecting Uniqueness, and Creating Impact. This culture prioritizes empathy, care, diversity, and the wellbeing and growth of every team member. As a non-profit organization, North Memorial Health offers employees access to benefits such as Public Student Loan Forgiveness, comprehensive health and welfare benefits, 401k retirement plans or pensions based on eligibility, generous paid time off, adoption reimbursement, child care discounts, tuition reimbursement, and 24/7 fitness center access for benefits-eligible staff. The organization is deeply committed to diversity, equity, and inclusion, actively creating a workplace that embraces unique traditions, languages, beliefs, and customs and promotes an environment free from implicit bias, ensuring every team member feels valued and empowered to provide the best patient care. The Patient Care Facilitator (PCF) role at North Memorial Health is a critical nursing position specifically tailored for the NICU environment at Maple Grove Hospital. The PCF works proactively to ensure seamless customer care transition from shift to shift, focusing on patient care coordination, quality, and the satisfaction of patients and their families. This role is instrumental in resource allocation by managing appropriate patient assignments, staffing, and scheduling, while also providing direct newborn and family care when required. PCFs demonstrate the mission and values of Maple Grove Hospital consistently in daily operations. The NICU-specific responsibilities include reviewing maternal prenatal history, monitoring newborn health, coordinating care plans with healthcare teams, conducting physical and psychosocial assessments during transitions such as admission and discharge, recognizing risk factors and intervening appropriately, supporting basic life support until advanced providers arrive, administering medications, providing IV therapy, performing point of care testing, collaborating in multidisciplinary rounds, educating families on newborn care and rehabilitation, and maintaining thorough and accurate documentation in electronic medical records such as Epic. Candidates for this role are expected to be experienced registered nurses with 3-5 years’ nursing background in hospital NICU settings, with proficiency in electronic medical records and strong communication skills. The position is scheduled for 12-hour night shifts with weekend rotation every third weekend and offers a competitive salary range of $46.32 to $74.81 per hour depending on experience. Employment is on-site at the Maple Grove Hospital, and health insurance benefits are available. This role requires a current RN license in the state of Minnesota and current BLS certification. North Memorial Health encourages applicants from diverse backgrounds and those who may not meet every qualification listed to apply, reflecting its commitment to building an inclusive and authentic workforce dedicated to exceptional patient care.

Job Requirements

Associates Degree in nursing
3-5 years nursing experience in hospital NICU as an RN
Ability to maintain composure in high stress situations
Strong PC skills including electronic medical records and MS applications
Effective communication skills both written and oral
Ability to deal with conflict positively
Accountability for quality customer service
Ability to maintain quality, safety and infection control standards
Current RN licensure in Minnesota
Current BLS certification
Must be able to read, write and speak English effectively
Ability to work 12-hour night shifts and every third weekend
Employment authorization to work full-time in the United States
On-site work availability.

Job Qualifications

Associates Degree in nursing
Bachelor’s Degree in nursing preferred
3-5 years nursing experience in hospital NICU as an RN
Demonstrated ability to maintain composure in high stress situations and act quickly in response to critical situations
Previous experience in care coordination and quality management activities preferred
Solid PC skills including electronic medical record and MS applications
Strong communication skills in written and oral form
Ability to handle conflict positively and consider the needs, feelings and capabilities of others
Accountability for quality customer service
Ability to maintain quality, safety and infection control standards
Ability to read, write and speak effectively in English
Current licensure and registration as an RN in the State of Minnesota
Current BLS certification for all nursing practice areas.

Job Duties

Review maternal prenatal history and collect current signs and symptoms of the newborn
Consult and coordinate with health care team members to assess, plan, implement and evaluate customer plan of care
Perform transition, admission, discharge and transfer assessments considering both physical and psychosocial elements of newborn and family
Recognize risk factors, change in status and interventions appropriate for newborn care
Initiate corrective action whenever information from monitoring equipment shows adverse symptomatology of the newborn
Manage basic life support needs and stabilize newborn until physician or neonatal nurse practitioner is available
Record customer’s vital signs, assessments, patient care and interventions as ordered
Work directly with physicians and neonatal nurse practitioners assisting during exams, diagnostic testing, treatments and interventions
Participate and collaborate in multidisciplinary rounds
Prepare and administer medications (orally, subcutaneously, IM and IV) and record prescribed medications
Report adverse reactions to medications or treatments
Demonstrate phlebotomy skills
Provide IV therapy
Provide bedside care
Perform point of care testing
Operate, maintain and discontinue proper supplies and appropriate medical equipment for customer care
Report any suspected abuse to appropriate agencies
Initiate family education plan as prescribed by physician and teach families how to manage newborn care
Display professionalism while completing multiple urgent tasks timely
Record all care information concisely, accurately and completely in a timely manner in Epic.