Retention Advisor-Student Support Services

The University of Arkansas - Fort Smith is a vibrant, mid-sized public university located in Fort Smith, Arkansas, dedicated to redefining higher education through transformative, hands-on learning experiences. The university prides itself on offering a broad range of academic programs, with over 70 options including certificates and degrees from the associate to master’s level. With a strong commitment to diversity, the institution aims to mirror the rich cultural tapestry of Arkansas, serving a varied student population while enhancing educational quality and accessibility. As a part of the larger University of Arkansas System, the university supports current employees—including students and graduate assistants—through a streamlined job application process accessible via Workday through MyApps.Microsoft.com. The university fosters a collaborative and supportive work environment emphasizing work-life balance and provides comprehensive benefits such as health, dental, life, and disability insurance, tuition waivers for employees and their families, official holidays, leave accrual, and retirement programs with competitive university contributions. Located in Fort Smith, a city known for its unique history, cultural attractions, vibrant downtown, and scenic riverfront, the university offers not just career opportunities but a welcoming community and excellent quality of life.

The retention advisor role within the Student Support Services (SSS) Program at the University of Arkansas - Fort Smith is integral to supporting student success and persistence toward graduation. This full-time, regular professional staff position is focused on project/program administration and offers a day shift work schedule. The retention advisor is responsible for assisting in the recruitment, selection, and ongoing support of SSS program participants. This role involves tracking student progress, providing academic coaching, coordinating enrichment activities, and fostering a positive academic environment to encourage degree completion. The position reports to the Director of TRIO Student Support Services and follows institutional policies while operating with funding from the U.S. Department of Education. With a salary of $42,147, the job requires experience in academic advisement and retention strategies within higher education. The retention advisor will oversee the Peer Mentor Program by selecting and training mentors, organizing events, and building connections between mentors and incoming students. This position also requires meticulous documentation of participant achievements and collaboration with program staff. Ideal candidates will have a bachelor’s degree and relevant experience, with preference given to those with knowledge of working with low-income populations, organizing workshops, and credentials in federal grant programs such as TRIO. The role demands strong communication, organizational skills, a dedication to diversity and inclusion, and the ability to maintain a positive work atmosphere. This position entails occasional extended hours to meet participant needs and requires a criminal background check, Arkansas mandated reporters training, and motor vehicle report checks. The University of Arkansas - Fort Smith provides a comprehensive benefits package and fosters an inclusive workplace culture, making it an excellent destination for professionals passionate about student support and academic retention.