Retail/Catering Coordinator - Orlando Health - Health Central - Full Time

Orlando Health is a leading healthcare system based in Orlando, Florida, renowned for its extensive and specialized medical services. The organization operates a 3,200-bed system encompassing 15 wholly-owned hospitals and emergency departments, along with several specialized facilities including rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, skilled nursing facilities, and inpatient behavioral health facilities. Orlando Health also provides comprehensive healthcare through its network of physician offices catering to both adults and pediatric patients and extends its services with home healthcare partnerships and urgent care centers. With nearly 4,200 physicians representing over 80 medical specialties, and a workforce of nearly 22,000 team members, Orlando Health has established itself as a pillar of clinical excellence in orthopedics, cardiovascular care, cancer treatment, neurosciences, surgery, pediatric specialties, neonatology, women’s health, and trauma care.

The Retail Catering Coordinator role at Orlando Health sits at the forefront of delivering exceptional customer service within the healthcare environment. This position is dedicated to enhancing the patient and guest experience by ensuring high-quality food service and catering operations. The coordinator is responsible for overseeing the catering and retail operations specifically for the cafeteria and the Doctor’s Lounge, ensuring smooth coordination and consistent quality that exceeds expectations. This role requires a blend of customer service skills, operational management, and close collaboration with culinary and administrative teams. Key responsibilities include scheduling staff, assisting with menu planning alongside the Executive Chef, managing catering events from booking through execution, and maintaining safety and sanitation standards. The Retail Catering Coordinator also plays a vital role in coordinating promotions, managing supplies and inventory related to foodservice, and ensuring a clean, welcoming environment.

Successful candidates in this role will benefit from Orlando Health's comprehensive employee benefits package, which underscores the organization's commitment to team members. Benefits include a 403(b) retirement savings plan with matching contributions, paid time off, maternity leave, tuition reimbursement, student loan repayment programs, and ongoing education assistance. These benefits are effective from the first day of employment, which reflects Orlando Health’s dedication to supporting the professional and personal development of its workforce.

This position demands excellent communication and interpersonal skills, as the coordinator regularly interacts with patients, nursing staff, team members, and visitors, embodying the organization’s values of compassion, respect, and integrity. The role requires punctuality, compliance with health and safety standards, and the ability to work flexibly across multiple functions within the catering and foodservice environment. In addition to managing routine operations, the coordinator is expected to contribute positively to team meetings, support continuous improvements, and consistently strive to exceed patient satisfaction goals. This dynamic role offers the opportunity to be part of a respected healthcare institution that values customer service excellence and innovative food and dining experiences.