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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a prominent leader in the arts and crafts retail industry, with a mission to fuel the joy of creativity and celebration for customers across North America. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores in 49 states and Canada, along with a robust online presence through Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer known for custom and specialty framing merchandise, further expanding its footprint in the creative retail space. Michaels is recognized as the ultimate destination for all things creative, offering an extensive range of products and... Show More
Job Requirements
- Ability to remain standing for long periods
- Ability to move throughout the store
- Ability to bend, lift, carry, reach, and stretch regularly
- Ability to lift heavy boxes and access high shelves using ladders or similar equipment
- Must meet federal, state, and local legal job requirements
- Availability to work nights, weekends, and early mornings
- Ability to perform job functions with or without reasonable accommodations
Job Qualifications
- Experience in retail or customer service
- Experience working with children and children’s events
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication
- Strong listening skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events simultaneously including children’s birthday parties and craft classes
- engage clients of all ages by fostering a fun and creative environment
- demonstrate and instruct craft projects, perform face painting, and manage party activities
- facilitate party add-ons such as goody bags and balloons according to company standards
- communicate event details with clients and store team members
- complete administrative duties including emails, phone calls, and paperwork
- adjust event plans based on client feedback
- create and implement backup plans for events
- ensure client satisfaction
- uphold cleanliness and safety standards by setting up and cleaning before and after events
- help customers shop and locate products
- provide fast and friendly checkout experiences
- promote Rewards program and Private Label Credit Cards
- educate customers on Voice of Customer surveys
- assist with Buy Online Pickup In Store and Ship From Store processes
- participate in truck unloading, stocking, and planogram activities
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully with customers and team members
- cross-train in custom framing selling and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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