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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
The Michaels Companies Inc. is a prominent North American leader specializing in arts and crafts retail, operating over 1,300 stores across the United States and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the go-to destination for individuals who love to create and celebrate creativity. They offer a wide range of products including arts and crafts supplies, home decor, seasonal items, and custom framing through their subsidiary Artistree. Michaels is committed to providing a welcoming environment for customers of all ages and fostering creativity in the community. The company values diversity, inclusion, and the... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in event coordination or retail customer service
- ability to communicate clearly and effectively
- ability to manage multiple tasks and prioritize
- ability to stand for long periods and perform physical tasks including lifting and climbing ladders
- must be able to work nights, weekends, and early mornings
- ability to maintain a safe and clean working environment
- comply with federal, state, and local legal requirements
- willingness to support company values and promote a positive workplace culture
Job Qualifications
- Experience working with children and children’s events
- excellent people skills
- good communication skills including written, verbal, nonverbal, and listening
- organizational, interpersonal, and creative problem-solving skills
- retail and/or customer service experience
- ability to handle job stress and interact effectively with others
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients of all ages by fostering a fun and creative environment
- demonstrate and instruct craft projects and activities such as face painting
- facilitate party add-ons like goody bags and balloons to company standards
- communicate effectively with clients and store team members
- complete administrative tasks including emails, phone calls, and paperwork
- adjust event plans based on client feedback and create backup plans
- set up, break down, and clean event areas maintaining safety and cleanliness standards
- assist customers with shopping and locating products
- provide fast and friendly checkout experiences
- promote Rewards program and Private Label Credit Cards and complete enrollments
- educate customers about Voice of Customer surveys
- support omni-channel processes such as BOPIS and SFS
- unload trucks and participate in stocking and planogram processes
- maintain merchandise recovery and perform store in stock optimization
- support shrink and safety programs
- adhere to company policies, standards, and compliance requirements
- interact respectfully and positively with team members and customers
- cross-trained in custom framing selling and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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