Retail Team Member - Events Coordinator

The Michaels Companies Inc. is a prominent North American leader specializing in arts and crafts retail, operating over 1,300 stores across the United States and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the go-to destination for individuals who love to create and celebrate creativity. They offer a wide range of products including arts and crafts supplies, home decor, seasonal items, and custom framing through their subsidiary Artistree. Michaels is committed to providing a welcoming environment for customers of all ages and fostering creativity in the community. The company values diversity, inclusion, and the wellbeing of their employees through comprehensive benefits packages and a supportive work environment.

The Event Coordinator role at Michaels in Allentown-Bethlehem, PA, is an exciting opportunity designed for individuals passionate about crafting engaging experiences and delivering excellent customer service. This role focuses on planning, coordinating, and facilitating a variety of events within the store, including children’s birthday parties, craft classes, and other creative workshops. Event Coordinators are responsible for creating a fun, stress-free, and engaging atmosphere for guests, ranging in age from 4 to 94. They are tasked with managing all aspects of event execution, from client communication and administrative duties to creative instruction and event setup and breakdown. Additionally, this role involves helping customers with their shopping needs, providing immediate and friendly checkout experiences, and maintaining operational store standards such as unloading trucks, stocking shelves, and supporting store safety and cleanliness protocols.

Beyond event facilitation, this position emphasizes strong customer engagement through educating guests about the company’s Reward programs, Private Label Credit Cards, and Voice of Customer (VOC) surveys. Event Coordinators also contribute to omni-channel operations by supporting Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS) processes. The ideal candidate is energetic, organized, and possesses excellent interpersonal and communication skills, especially experience working with children and managing children’s events. Additionally, candidates should be able to navigate the physical demands of retail work, including standing for long periods, heavy lifting, and working within a public retail environment. Michaels also values inclusivity and offers reasonable accommodations to qualified individuals.

Joining Michaels means becoming part of a team dedicated to fueling the joy of creativity and celebration, serving a diverse customer base, and supporting employees through robust benefits packages including health insurance, paid time off, tuition assistance, and generous employee discounts. This role suits those who thrive in dynamic retail settings and enjoy engaging with people through creative experiences that bring joy and inspiration to their community.