Sam's Club logo

Retail Team Member - Cart Attendant

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $18.00 - $26.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Vision Insurance
Dental Insurance
401(k)
stock purchase plan
Paid Time Off
Parental leave
Family care leave
short-term disability
long-term disability
Company Discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
education assistance program

Job Description

Sam's Club is a renowned membership-only retail warehouse club, dedicated to providing members with quality products at unbeatable prices, exceptional customer service, and a seamless shopping experience. As a subsidiary of Walmart Inc., Sam's Club maintains a commitment to innovation, efficiency, and community involvement, enhancing the overall retail industry landscape. With locations across various states, Sam's Club combines the advantages of bulk purchasing with personalized services to meet the needs of diverse customers ranging from families to small businesses. The club fosters a friendly and supportive workplace where associates are encouraged to grow and thrive professionally, making it an excellent destination for career development. Employment opportunities at Sam's Club often feature competitive hourly wages, a variety of benefits, and potential performance-based incentives that reward dedication and excellence.

The Member Assist – Cart Attendant role at Sam's Club is instrumental in shaping the first and last impression members have during their shopping journey. This position centers around ensuring a well-maintained and inviting parking lot area, availability and organization of carts and flatbeds, and assisting members with loading their purchases into vehicles. The role demands a high level of member interaction, consistently providing outstanding customer service by greeting, assisting, and resolving member inquiries. It is a physically engaging position requiring stamina, as the attendant must be on their feet and mobile throughout the shift regardless of weather conditions such as rain, sleet, or snow.

Ideal candidates flourish in fast-paced, dynamic environments and are proficient multitaskers who prioritize member satisfaction. They demonstrate a positive attitude, approach obstacles with problem-solving skills, and sustain efficiency without compromising the quality of service. Duties extend beyond cart management to include maintaining cleanliness of the club premises, ensuring club pickup orders are accurately filled and ready, and complying with safety protocols to uphold an inviting and secure environment. Sam's Club provides a fulfilling career pathway where team members gain valuable retail experience while contributing directly to an enhanced member experience.

Associates in this role enjoy an hourly wage range typically between $18.00 and $26.00, which depends on location and experience, along with various performance incentives and additional premiums applicable under certain circumstances, such as schedule or specific work performed. Sam's Club also offers a comprehensive benefits package that promotes both the physical and financial well-being of employees. This includes medical, vision, and dental coverage, 401(k) plans, stock purchase options, company-paid life insurance, paid time off including parental leave and family care leave, short-term and long-term disability, and special leave options such as military pay and bereavement leave. Moreover, employees can benefit from company discounts and an extensive education benefit program called Live Better U, which supports associates in pursuing high school completion, college degrees, and professional certificates with tuition and fees fully covered.

Working at Sam's Club means becoming part of a large, supportive team dedicated to creating memorable member experiences, fostering an inclusive workplace, and adhering to high standards of ethics and integrity. The Member Assist – Cart Attendant position offers more than just a job; it is a gateway to a meaningful career in retail where dedication is recognized, and personal development is encouraged.

Job Requirements

  • High school diploma or equivalent
  • ability to stand for extended periods
  • capability to work in various weather conditions
  • strong communication skills
  • reliability and punctuality
  • ability to follow safety protocols
  • must comply with drug-free workplace policy

Job Qualifications

  • High school diploma or equivalent preferred
  • previous customer service experience preferred
  • ability to multitask in a fast-paced environment
  • excellent interpersonal and communication skills
  • strong problem-solving abilities
  • ability to stand for long periods and work in varying weather conditions
  • basic knowledge of point-of-sale systems
  • demonstrated commitment to providing exceptional member service

Job Duties

  • Ensures club pick up orders are filled by contacting members to notify when pickup time is delayed
  • informs members when products are unavailable and offers alternative product options
  • ensures products are selected and packaged according to company policies and procedures
  • ensures items are dispensed when members arrive for pickup
  • resolves member issues and concerns
  • promotes the company's products and services
  • maintains safety of facility by conducting safety sweeps and reporting unsafe situations
  • provides member service by greeting members and identifying needs
  • assists members with purchasing decisions and payment processing
  • utilizes cash registers for transactions
  • locates and organizes merchandise and zones designated areas
  • organizes and maintains availability of carts and flatbeds
  • assists members with transporting items and loads vehicles
  • utilizes cart retrieval equipment
  • maintains parking lot cleanliness
  • complies with company policies, procedures, and ethics
  • communicates progress and collaborates with team members
  • adapts to and learns from change and feedback

Job Criteria

Experience

Entry Level (1-2 years)


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